The AA Customer Service Representative interview questions

5 Questions: - Why this role/what qualities and skills previously obtained are transferrable for this role? Do you think this is a good fit? - Communication question - How would you handle a stressful situation - How would you deal with an angry customer - How would you get relevant details for an enquiry + All questions needed to have an example related to previous experience 10 Minute Role-play - Dealing with a nervous customer. Basically just need to show empathy, listening skills, be polite and dictate the flow of the convo

Telephone interview initially to take basic details and have more of an informal chat about the job than a face to face for approximately an hour. Telephone call and emails to confirm offers after references have been checked