5 Questions: - Why this role/what qualities and skills previously obtained are transferrable for this role? Do you think this is a good fit? - Communication question - How would you handle a stressful situation - How would you deal with an angry customer - How would you get relevant details for an enquiry + All questions needed to have an example related to previous experience 10 Minute Role-play - Dealing with a nervous customer. Basically just need to show empathy, listening skills, be polite and dictate the flow of the convo

Very chilled interview process, where you have 1 person interviewing you while someone else sits in just to take the notes, all done remotely as the position is remote. asks the normal interview questions and then you have a 2nd part where you act out a scenario but your given the details before you interview