Experience Required: 1-3 yrs

Qualification: BCA / MCA /B.Tech (CSE)/ M.Tech (CSE) / BE(IT) / B.Sc. - IT / M.Sc. - IT

Location: Mohali

Shift Timing: 6.00 pm – 3.00 am

Mode: Work from Office

Roles and Responsibilities:

- Provide first level support for applications, ensuring timely resolution of incidents and service requests as per SLA.

- Monitor application health, job flows, and production environments, proactively identifying and escalating issues as required.

- Perform basic to intermediate troubleshooting across application, database, and interface layers using logs and monitoring tools.

- Handle incident management activities including ticket logging, categorization, prioritization, resolution, and escalation to higher support or development teams.

- Support release and deployment activities by performing validation checks, smoke testing, and post-deployment monitoring.

- Assist in root cause analysis of recurring issues and contribute to implementing preventive fixes under guidance from senior team members.

- Maintain and update support documentation, knowledge base articles, SOPs, and operational runbooks.

- Collaborate with development, QA, infrastructure, and business teams to ensure smooth application operations and customer communication delivery.

Desired Skill Set:

- Basic SQL & Database Querying Skills

- Log Analysis & Troubleshooting Techniques

- Release & Deployment Support

- Monitoring Tools & Alert Handling

- Communication & Cross-Functional Coordination Skills

- Basic Software/ Application Troubleshooting

- Ticketing Tools (e.g., ServiceNow, Jira Service Management)

- Basic Operating System Knowledge (Windows/Linux)

- Communication & Customer Service Skills

- Attention to Detail & Problem-Solving Ability

- Team Collaboration & Learning Agility

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• What's your current salary?
• What's your expected salary?
• What's your notice period?

Experience:

• Production Support/ Application Support: 1 year (Required)

Language:

• Good English (Required)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person