Job Purpose

The purpose of this job is:
To deepen wallet share through customer engagement and enhancement of customer ROE.
Monitor all aspects of the loan performance of existing clients which includes collection of payments, making sure payments are made timely; all customer queries are attended to as per SLAs; maintain portfolio hygiene
Ensure portfolio administration and risk management of each client relationship follows established internal policies, procedures and business strategy as well as statutory and regulatory guidelines.

Job Context & Major Challenges

Job Context & Challenges:Aditya Birla Finance Limited (ABFL) offers specialized lending and financing solutions in the areas of Capital Markets, Corporate/ Trade Finance, Commercial Real Estate and Mortgages. Currently ranked within the top 25 NBFCs of India, we have made significant progress and our balance sheet at INR 38,000 Cr plus exceeds that of several mid-sized Banks and NBFCs.
A well-established brand and top 3 player in the Capital Markets space, today our product suite comprises of a well-diversified look, with equal weightage and focus given to the 3 lines of business. Having seen a y.o.y cumulative growth of 50% in both top-line and bottom line, sustainable profitability continues to be the key management agenda.
The company has a well-defined vision of being one of the most reputed and material financiers within the lending space – spread across both retail HNI and corporate clientele. We have made significant investments in our process and system infrastructure towards preparing for the next level of growth and are one of the only financial entities certified for ISO 9001:2008 across all our business processes. Spread across 18 cities, we plan on further diversifying our risk and revenue mix through expansion into new geographies and new product segments allowing our customers a one-window shop for all their financing needs.
Key Aspects:
Strong understanding of business finance, loan structuring methods and credit administration key to building credibility with customers and gaining competitive advantage
Understanding of local regional market characteristics such as region-specific occupations/trade, local financial and investment preferences and practices important to gain competitive advantage while leading client engagement.
Constant monitoring of collaterals, post sanction surveillance essential to preemptively address potential NPAs and de-risk against fraudulent intent and actions. This makes client relationship building and management an extremely critical activity.
Fee income and utilization of loan are key business metrics that impact overall profitability. These are again driven in large measure through sustained client engagements, understanding the client’s needs, earning credibility with the client as a trusted advisor and overall relationship building.

Key Challenges
Mitigate and manage risk by proactively identifying if a client's business is not doing well.
Recommend risk mitigation actions on a case to case basis such as restructuring or eliminating loans, increasing interest rates or fees and making sure the Company is compensated effectively for the risk.

Key Result Areas