strong supply chain context to drive accuracy, compliance, and customer experience.

Roles and Responsibilities:

SAP SD – End User Ownership

• Act as a power user and functional expert for SAP SD covering key Order-to-Cash processes, including order creation, order changes, pricing, delivery coordination, billing triggers, and status tracking.
• Execute and validate SD transactions such as sales orders, order blocks, delivery blocks, billing blocks, returns, cancellations, and free-of-charge orders.
• Ensure pricing accuracy, condition records, rebates, and contract compliance within SAP SD.
• Perform root-cause analysis for SD-related errors and inconsistencies and work with IT for permanent fixes.

EDI Operations & Exception Management

• Monitor, analyse, and manage EDI transactions (e.g. orders, acknowledgements, invoices, ASNs) to ensure successful end-to-end processing.
• Identify and resolve EDI failures related to master data, pricing, quantities, scheduling, or partner setup.
• Act as the first-level functional owner for EDI exception queues, coordinating with customers, 3PLs, and IT teams.

Data Quality & Governance

• Own master data and transactional data accuracy impacting SD and EDI processes (customer master, material master, pricing, routes, partner functions, etc.).
• Support data governance initiatives by ensuring adherence to SOPs, controls, and audit requirements.
• Identify recurring data issues and partner with data governance or IT teams for long-term resolution.

Stakeholder Collaboration & Knowledge Enablement

• Act as a bridge between business users and IT, providing functional clarity on SD and EDI processes.
• Collaborate closely with Global / North America Supply Chain stakeholders on issue resolution and process alignment.
• Create and maintain SOPs, work instructions, and training material for SAP SD and EDI processes.
• Guide and support junior team members, helping build functional depth within the team.

Experience Requirements:

Must-Haves:

Good to Have:

Organizational Relationships:

Reports to Manager – Supply Chain

• Regular interactions with North America & Global Supply Chain teams.
• Frequent interaction with internal stakeholders including Supply Chain Leadership teams.

Other Details:

The associate should have the flexibility to work in shifts that may range from 6:30 AM - 3:30 PM or 2:30 PM to 11:30 PM OR in regular India working hours. (Subject to change)