Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

As a Software Development Engineer I, you will help build and support engineering solutions that keep CSG's internal services, work management platforms, and operational tooling reliable and efficient. You will work on integrations and automation across systems such as Helix ITSM, Azure DevOps (ADO), Atlassian, MyCSG, and Jitterbit, while gaining hands-on experience with data migration, synchronization, and workflow automation.

You will collaborate with senior engineers, architects, product owners, and support teams to develop, test, deploy, and maintain software solutions while building your technical expertise across the full application development lifecycle.

We are looking for Software Development Engineer I who will:

• You will participate in design and delivery of medium-sized features and components across the full application development lifecycle – build, test, deployment, hosting, monitoring, and continuous improvement
• You will be working closely with architects, senior engineers, product owners, and support SMEs.
• You will implement REST API integrations between Jira/Helix/ADO and other internal systems.
• You will contribute to Jitterbit (Private Agent Group) integrations, including configuration and scripting.
• You will support data migration tooling (e.g., Jira ADO) across extract, transform, validate, and load stages.
• You will build checks and scripts to keep records in sync across Helix, Jira/ADO, and other systems.
• You will partner with senior engineers on migration strategy and validation rules.
• You will deliver features in C#/.NET using Visual Studio and Git / Azure DevOps Repos.
• You will contribute to Azure Pipelines CI/CD for builds, tests, and deployments.
• You will help develop and support web apps and service
• You will implement logging, monitoring, and alerting for integrations and services.
• You will help triage and resolve production issues across Helix, ADO, Atlassian, Jitterbit, and related flows.
• You will maintain runbooks and operational checks and participate in support/on-call rotations with guidance.
• You will participate in design discussions and estimations with senior engineers and architects.
• You will work closely with product, operations, and support teams to turn requirements into robust solutions.
• You will share knowledge through documentation, demos, and cross-training sessions

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
• 1–3 years of software development experience through professional work, internships, co-ops, or academic projects.
• Knowledge of C#/.NET, Java, or another object-oriented programming language.
• Understanding of REST APIs and web services.
• Familiarity with software development fundamentals, including coding standards, debugging, testing, and version control.
• Basic understanding of Git and source code management practices.
• Exposure to Azure DevOps, Jira, or similar Agile project management tools.
• Basic knowledge of SQL and relational databases.
• Understanding of JSON, XML, and API-based integrations.
• Familiarity with authentication concepts such as OAuth, API keys, and Basic Authentication.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to learn quickly and work effectively in a collaborative team environment.

Preferred / Nice to Have

• Internship, project, or coursework experience involving integrations, APIs, ETL, or automation.
• Exposure to Azure cloud services or other cloud platforms.
• Familiarity with Jitterbit, iPaaS solutions, or integration platforms.
• Experience with Postman or similar API testing tools.
• Understanding of CI/CD concepts and automated deployment processes.
• Knowledge of Agile development methodologies.
• Exposure to AI-assisted development tools such as GitHub Copilot or Cursor.
• Familiarity with ITSM concepts, service management processes, or operational support practices.

Soft Skills & Ways of Working

• Curious, innovative, and eager to learn new technologies and engineering practices.
• Takes ownership of assigned tasks and follows through to completion with guidance when needed.
• Communicates effectively with team members and stakeholders.
• Open to feedback and committed to continuous improvement.
• Actively participates in team discussions, code reviews, and knowledge-sharing sessions.
• Works collaboratively in a supportive and inclusive team environment.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.