Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

We are seeking a motivated Operations Engineer I with foundational experience in Citrix technologies to support day-to-day operations, monitoring, and maintenance of Citrix environments. The role focuses on ensuring system availability, performance, and user experience while adhering to organizational standards and SLAs.

We are looking for a Operations Engineer I who will:

• You will validate end-to-end data pipelines from source systems to final dashboards
• You will provide L1/L2 support for Citrix Virtual Apps and Desktops (CVAD) environments
• You will monitor and maintain Citrix components such as:
• Delivery Controllers
• StoreFront
• Citrix Gateway (NetScaler)
• VDAs (Virtual Delivery Agents)
• You will perform basic troubleshooting for session, connectivity, and performance issues
• You will handle incidents, service requests, and alerts via ticketing tools (e.g., ServiceNow)
• You will perform initial triage and escalate complex issues to L2/L3 teams
• You will ensure adherence to SLA/OLA commitments
• You will provide timely updates to stakeholders and users
• You will monitor system health using tools like:
• Citrix Director
• SCOM / other monitoring tools
• You will perform routine checks and preventive maintenance
• You will assist in patching and upgrades of Citrix components
• You will support user provisioning and access issues
• You will troubleshoot login failures, profile issues, and application launch failures
• You will work with Active Directory teams for authentication-related issues
• You will generate basic reports on incidents, uptime, and performance
• Scripting knowledge in PowerShell, Python etc.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science, Software Engineering, or related field, or equivalent practical experience.
• 1–3 years of experience in Citrix/Windows support
• Exposure to ITIL processes
• Monitoring tools(SCOM, Nagios, etc.)
• Certifications (nice to have):
  • Citrix Certified Associate (CCA)
  • Microsoft certifications (Windows Server / Azure)
• Basic knowledge of:
  • Citrix Virtual Apps and Desktops (CVAD)
  • Citrix Gateway (NetScaler)
  • Windows Server (2016/2019/2022)
  • Active Directory, DNS, DHCP
• Understanding of:
  • Remote Desktop Services (RDS)
  • Group Policy (GPO)
• Basic troubleshooting skills for:
  • User sessions
  • Application delivery issues
  • Network connectivity
• Strong problem-solving and analytical skills
• Scripting knowledge , AI tools exposure
• Good communication (verbal & written)
• Ability to work in a 24x7 support environment
• Team player with a proactive attitude

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.