Job Description

Education Qualification :
Any Graduate

Skills :
Primary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced
Primary -> Technology | Programming Languages | Javascript (JS) | 3 - Experienced
Secondary -> Technology | Programming Languages | AngularJs | 2 - Knowledgeable
Secondary -> Behavioral | Aptitude | Managerial Skills | 3 - Experienced

Certification :
Technology | ServiceNow | Certified Implementation Specialist - ITSM

Details:
1. Hardware and Networking: Knowledge on Desktop Hardware - Multiple Vendors, Remote Management Tools, Technical understanding on network fundamentals and topology
2. AD: Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies
3. Win 7 /8:
a) Good working knowledge of Windows 7 transition planning, Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation.
b) Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc.
c) Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM.), Lite touch /Manual deployment, Bare-metal deployment
d) Direct access Branch Cache Working knowledge of Design and Deployment of Direct Access and Branch Cache
4. Desktop Virtualization:
a) Good working knowledge of Microsoft VDI framework.
b) Working knowledge of Microsoft Desktop Optimization (MDOP) technologies
c) App-V - Application Virtualization technologies (apps sequencing and virtualization)
d) MED-V - O/S virtualization and provisioning
e) AGPM - Group Policy management for greater control
f) DaRT - Troubleshooting and repairing system failures
g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring.
5. Assessment tools: Good working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework. Working knowledge on MAP based assessment and validation.
6. Backup: Good Working knowledge of Profile backup restore (USMT/scripts), Data backup using scripts/MS easy transfer /3rd party tools
7. Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
8. Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.

Location

IND-KA-Bengaluru-Ecospace1B-ML

Created On

03-Jun-2026