JOB SUMMARY - Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with company leader to ensure understanding of strategy and effective implementation of this strategy for the segment.
• Works with the management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the leadership team.
• Assists with the development and implementation of promotions, both internal and external.

Maximising Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential.
• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day-to-day activities of direct reports.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategies to achieve the property's financial room and catering goals.
• Assists Revenue Management with completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of the product (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels, execution against the contract, and overall satisfaction.
• Empower employees to provide excellent customer service.
• Observe service behaviors of employees and provide feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Executes and supports the company's Customer Service Standards and Property Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplication.
• Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
• Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships and customers. on-the-job the job training tools for employees.

Work experience: 8 to 10 years in 5-star hotels; luxury experience in leisure destinations, and resorts would be an added advantage.

Education: 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major.