Product Operations Associate

About SOLO Network

SOLO Network is a skills-first credentialing platform that helps institutions, employers, and learners build verifiable skill pathways through badges and structured learning journeys. The platform connects learning with real-world outcomes by aligning credentials with career growth and industry needs.

Role Overview

We are looking for a detail-oriented and product-focused Product Operations Associate who can support product adoption, manage operational workflows, coordinate with clients and internal teams, and ensure smooth execution across the platform.

The role requires a strong understanding of both product workflows and user experience. You will work closely with institutions, employers, learners, and internal teams to support onboarding, monitor engagement, improve adoption, track outcomes, and help ensure the platform delivers meaningful results.

The ideal candidate should be proactive, organized, and comfortable handling cross-functional coordination, product operations, client communication, and usage tracking.

Key Responsibilities

Product Operations & Execution

• Support day-to-day product operations and platform workflows
• Coordinate onboarding and implementation processes for institutions and employers
• Ensure smooth execution of product pilots, learning journeys, badges, and credential pathways
• Assist in configuring workflows and usage plans based on client requirements

Product Adoption & Engagement

• Monitor platform usage, engagement, completion rates, and adoption trends
• Identify drop-offs, operational gaps, and improvement opportunities
• Support initiatives to improve learner engagement and client adoption
• Ensure users understand platform workflows, features, and best practices

Client & User Support

• Conduct onboarding sessions, product walkthroughs, and training support
• Manage follow-ups, queries, and operational coordination with clients and users
• Provide support to help institutions, employers, and learners use the platform effectively
• Maintain strong communication with stakeholders throughout implementation and adoption stages

Data, Reporting & Insights

• Track key operational and engagement metrics across the platform
• Maintain reports, dashboards, feedback records, and operational documentation
• Share product insights, user feedback, and adoption updates with internal teams
• Support data-driven improvements for better platform performance and outcomes

Cross-Functional Coordination

• Work closely with product, tech, QA, partnerships, and business teams
• Coordinate issue resolution and ensure smooth communication across teams
• Support rollout of new features, workflows, and operational processes
• Contribute to continuous improvement across product operations and user experience

Required Skills

• Strong communication and coordination skills
• Good understanding of product workflows and user journeys
• Ability to manage multiple tasks, follow-ups, and operational processes
• Problem-solving mindset with attention to detail
• Comfortable working with dashboards, reports, and tracking tools
• Basic technical understanding to communicate product-related issues clearly
• Ability to work collaboratively with clients and cross-functional teams

Preferred Qualities

• Ownership-driven and proactive
• Organized with strong tracking and documentation habits
• Interested in edtech, skill development, or workforce ecosystems
• Comfortable in a fast-moving and collaborative environment
• Focused on improving user experience, adoption, and operational efficiency

What You’ll Gain

• Hands-on experience working on a growing skills-first platform
• Exposure to credentialing systems, skill pathways, and workforce-focused learning models
• Experience across product operations, adoption, onboarding, and engagement
• Opportunity to work closely with founders and contribute to platform growth

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Work Location: Remote