About the role
transIT Connect is an Australian transport management SaaS platform. We are looking for a Product Support Analyst who can become a strong internal product expert and support customer onboarding, user training, support tickets, data preparation and knowledge base updates.
This role will support the Australian customer-facing team and work closely with product, QA and development. You will learn the transIT Connect platform deeply and help customers and internal teams use it properly.
This is a good role for someone with SaaS support, product support, customer onboarding, technical support or B2B application support experience.
Responsibilities
Required experience
Good to have
Work Location: In person
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