We are seeking dedicated and skilled Technical Support Representatives who are proficient in German (written & spoken) to join our dynamic Tech Support team. In this role, the candidate will be responsible for providing exceptional phone-based customer support and technical assistance to EU/German based customers.

• German proficiency mandatory - CEFR – Proficiency Level B1 and above.
• Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.
• The ideal candidate will possess strong German communication skills, a customer-centric attitude, and the ability to analyse and resolve issues efficiently.
• This position is perfect for individuals who are self-motivated, thrive in a fast-paced environment, are a puzzle/problem solver who enjoy helping people.
• This individual will provide customers with the highest level of technical support (L1 & L2) enquiries about EV charging stations, App related concerns, account maintenance, subscription & billing enquiries, refund processing, providing customer education and triage issues to other internal teams.
• The candidate must be able to understand troubleshooting methodologies for a consumer with an EV charging ecosystem (Commercial/Consumer) with excellent focus on customer service and is willing to share best practices with the rest of the team members.
• They must have the ability to monitor, follow up and take complete ownership of customer issues, triage issues to other internal teams across global locations.
• Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers.
• Training would be delivered in English, and all training related content and product documentation would be in English.