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ANZ chief economist Richard Yetsenga on technology and its affect on jobs: "Consider a specific example of the introduction of washing machines into households: in 1910 there were 500,000 domestic laundry staff employed in the US. Within 30 years their number had declined by nearly 90%. We can’t accurately forecast if enough jobs will be created to replace those destroyed. But jobs will change and jobs will be challenged; that much is clear."
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Matt Wood, Head of Digital Products and Partnership at Visa, discusses how digital commerce and on-demand services have changed the way we make purchases, and delves into the benefits of credential-on-file (COF) tokenisation: "Where digital commerce moved the payment moment from across the counter to behind the screen, on-demand services have revolutionised it by enabling a set-and-forget type model. This model is called 'credential-on-file' and occurs when the merchant captures the customer’s payment details once, keeping them on file, making the payment moment effortless from then on."
Melissa Currie, Visual Production Editor at ANZ bluenotes, highlights the early beginnings and evolution of something many of us can't picture (pun intended) life without - the emoji: "As an ANZ employee I was involved in a pilot for a new feature in the ANZ App. The feature uses emoji to depict your financial behaviour with light-hearted, visual representations of how you are tracking towards a daily budget. This in turn, makes spending more visible and, ultimately, assists with saving. The use of visual representations to communicate is of course, not new. In fact, we can find evidence of ‘emoji’ typology on cave walls from our Paleolithic predecessors which are thought to be more than 30,000 years old."
Emily Ross, author, journalist and editor, on awareness of accessibility and inclusion and actually doing something about it: " 'We have gotten to a tipping point,' says Australian Network on Disability (AND) CEO Suzanne Colbert. 'Awareness is at an all-time high.' Yet awareness is just the start." "ANZ Head of Accessibility, Meg Dalling, has led bank-wide consultation around the new accessibility commitments, drawing insights from the bank’s network of Accessibility Champions. 'We have made great strides in accessibility at ANZ in recent years,' says Dalling, 'but there is significant work to do.' "
Briar McCormack, New Zealand editor at ANZ bluenotes, studies the prominence of foodie tourists in New Zealand, and how they are boosting both the local tourism and food and beverage export sectors: "For example, visitors to New Zealand who visited a vineyard or attended a wine event spent over 25 per cent more on their trip than the average spend of $NZ3,900 for holiday visitors. In addition, over 60 per cent of food tourists sought out products from the country they visited when they got home."
Rochelle Johnson, Analyst, Group Technology & Pride Senior Leader at ANZ, speaks about the ongoing struggles of the transgender community and how ANZ is leading the way in workplace diversity: "One thing I have learned from being a part of ANZ, an organisation that believes in diversity, inclusion and respect, means knowing that as a Trans person my employer stands with me."
ANZ bluenotes managing editor Andrew Cornell had the fascinating opportunity to meet Singapore's former Prime Minister, Emeritus Senior Minister Goh Chok Tong, at ANZ’s Finance and Treasury Forum in Singapore. Shared here is ESM Goh's opening address, which examines all things China-US, including a concept called the Thucydides trap: "Basically, this means an incumbent power and a rising power cannot avoid conflict."
Daniel Gradwell and Joanne Masters, Senior Economists at ANZ Research, discuss the falling housing market, ending on a relatively positive note: "It is also worth noting that falling house prices are actually a positive for many young people and first home buyers. Deposit affordability has been improving in Sydney and Melbourne in line with the drop in prices, although it is still a significant challenge."
Erica Hardinge, Head of Security Enablement at ANZ, interviews Alicia Kozakiewicz to highlight the importance of online security and vigilance and ANZ's commitment to Stay Smart Online Week: "Kozakiewicz says parents must sit down and talk about internet safety with their children as they do other safety issues: 'as a parent, you can’t just let your child find their way in this world – you teach them to wear a seatbelt, look both ways when crossing the road, don’t touch a hot pot.' "
