BT Group Customer Service interview questions

easy, straight to the point and clear and concise the questions are were not difficult and it was basic questions from my cv. the phone interview was very easy. the face to face interview was the same

Phone call by a very nice chap. After passing the phone interview was invited to the office for a face to face interview where the office seemed slightly run down/ Overall was okay but i was baffled when i was told i wouldn't be allowed to speak welsh with Welsh speaking customers 'As the staff wouldn't know what id be saying. They literally only care about the STAR method.