Customer Service Representative applicants have rated the interview process at Majorel with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 65.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 95 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Majorel overall takes an average of 23 days.
Common stages of the interview process at Majorel as a Customer Service Representative according to 7 Glassdoor interviews include:
Presentation: 24%
One on one interview: 19%
Phone interview: 14%
Drug test: 14%
Skills test: 10%
IQ intelligence test: 5%
Other: 5%
Personality test: 5%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
Happened in two stages. The interview process was fairly fast when I did it. Got interviewed by a panel and then was directed to another room to do some computer skill tests.
Interview questions [1]
Question 1
How best to handle customer objections and frustrations.
I applied online. The process took 3 days. I interviewed at Majorel
Interview
Primero se realiza un cuestionario para descartar candidatos en el sitio web de la ETT. Luego, te realizan una entrevista telefónica a cargo de una ETT y también hay que realizar una prueba de nivel de inglés de B2. Si pasas la prueba de inglés, te envían un correo indicando el siguiente paso que son 3 días de formación (no remunerados) en horario de jornada completa.
I applied online. The process took 4 weeks. I interviewed at Majorel (Lisbon, Lisbon District)
Interview
Firstly they contact to figure out if ypu're still interested then they send you 2 fluency tests, then you have a phone call and another video call after which they call you to inform if you've been accepted or not.
Interview questions [1]
Question 1
Experience, personal questions, language
fluency assesment interviews