- no real path to advancement, Cornerstone used to promote from within, over the past several years the majority of hired have been external
- management cares a lot about stats but doesn't care to educate employees on how to meet those expectations. Ex. If a employee gets a negative survey it isn't reviewed and strategies aren't shared for improvement. If an issue goes on longer than expected and it puts employees out of compliance with the resolution time standard, employees are told to fix it with no strategies for doing so. There is no analysis of issues.
One caveat: my team has a new manager so there is a possibility that things will improve; however the directives come from the top down, so upper management still has a problematic philosophy.