It's a job, not a career. Software as commodity. - Anonymous employee Dell Technologies Employee Review

3.0
Apr 5, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Perot Systems aka Dell Services, does practically all the IT for Harvard Pilgrim, whose business is very very solid. The pay check will not bounce. There is not much separation between the Harvard Pilgrim people, the Dell people, and the contractors. I was a contractor. The company is very parent friendly, and has a much larger fraction of technical women and technical members of minorities (such as Black and from India) than other places I have worked. Colleagues are very friendly and help one another.

Cons

The commute to Wellesley is stall-and-crawl almost every day. Most people I interacted with were contractors and the change in personnel was rapid and ongoing. It's a job, not a career. Computer software was viewed very much as a commodity. Knowledge of any particular system was not valued. Rules for health insurance are made difficult and complex for no good reason I could determine. If I were a doctor trying to comply with what insurance would support it would drive me nuts. Security was managed as an impediment. People usually were not given the access they needed to do their jobs, for many months and years. The software was archaeic. Windows XP in 2011! The machines locked up multiple times a day, possibly due to some of the disk encryption software. Lots of essential knowledge was never written down. You had to know the right person to ask, and often had to ask them more than once in different ways before they would admit to knowing what you needed to find out.. Since most people expected to be laid off, having exclusive knowledge might save a person's job, but that made it hard on anyone else who needed to know.

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5.0
Apr 6, 2026
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CEO approval
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Pros

work life balance well- structured system good compensation good benefits

Cons

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1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Today? A job that helps pay the bills.

Cons

The culture completely changed circa 2022. Layoffs happen every month in small batches, so they are not covered in the news with big layoffs, but the total over the last couple of years is 10-20K people per year. Current employees that I still talk to live in constant fear of being laid off. The salary gap between employees in the same function is ridiculous and discriminatory. As a leader, when I'd raise it with HR, it was never addressed. Had a situation where I was hiring an underpaid employee from another team. I wanted to give her a 60% pay increase just to match what her peers on my team made, and I had the budget to do so. HR denied my request to do that raise and only gave her a 20% increase. They didn't want to send the "wrong message" that she was underpaid before (which she was) or that other employees could expect that level of pay raise in internal promotions (regardless of whether they should). They have to come into the office 5 times/week, even though Michael Dell once made fun of CEOs that didn't adopt hybrid/remote work. Just last week, I had a former colleague resign because the stress in the current environment was taking a toll on her mental health. If you have any other option, I'd highly recommend you don't take a job at Dell.

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