Pros
* Excellent opportunities for cross-functional learning across global sites
* Supportive team culture with scope for leadership development
* Exposure to real-time global coordination with sites like Chesapeake, Pozuelo, Guelph, and Desio.
* Received direct training from BU and successfully trained ~20 colleagues
* Recognition received from 3 sites for quality, timeliness, and documentation accuracy
* Hands-on experience with tools like SAP, OEPDMS, FSG Image Viewer, Power BI, and Excel codification
Cons
* Workload can be high when handling multiple site support simultaneously
* Streamlined documentation processes can be further improved with automation tools
* Need quicker system-level responses to access/tool support requests