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      Genesys

      Engaged Employer

      Genesys reviews

      Unsafe Place for Experienced Peoples - Anonymous employee Genesys Employee Review

      1.0
      Oct 8, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Play Area, Snacks, mostly No Work, Internet browsing, fit for junior level peoples only

      Cons

      US Nationality preference, Workplace discrimination, ill-treatment, Skilled, experienced peoples be ready to work as slave under the US national unskilled peoples and face domination. This is how the organization structure is designed. Local (India) leaders unable to help and resolve the issue. Genesys wants some low cost location to run the low end jobs. All slavery jobs are moved to India and real management roles stays with US employees. This is the fact.

      Explore other reviews about Genesys

      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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