Sep 11, 2024
Porch Group Response
1yThanks for your feedback! We're glad to hear that the learning curve and remote work have been beneficial. We understand that strong team connections are important, and we appreciate your perspective.
Explore other reviews about Porch Group
5.0
May 14, 2026
Current employee, more than 1 year
Seattle, WA
Recommend
CEO approval
Business Outlook
Pros
Great team. Enjoy working with everyone.
Cons
High incentives would be nice.
4.0
Apr 11, 2026
Former employee, more than 1 year
Irving, TX
Recommend
CEO approval
Business Outlook
Pros
- Pay and benefits were above average - Off-site company meeting in Irving, TX was fun and fully reimbursed (flight and hotel) - Smaller, tight knit team for licensed calls
Cons
- Training for myself and one fellow new hire took 10 months to complete (most of it was spent in Underwriting vs. customer service). - Manager of customer service call center spoke unprofessionally and rudely in public (via company’s Teams) to myself and others, which she escalated and led to me resigning. - “Offline” work in between phone calls, as most call centers do not expect this from us - Rotating the licensed reps to be in the unlicensed queue (due to volume and not enough staff) more often than was initially promised caused a strain and burnout fast.