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      Reputation

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      CSM - Customer Success Manager (CSM) Reputation Employee Review

      2.0
      Feb 5, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      HR’s work to try to make the company feel cohesive.

      Cons

      The turnover/layoffs of good talent was very concerning.

      avatar
      Reputation Response
      1y
      Thank you for sharing your feedback. We appreciate your recognition of HR’s efforts to foster a cohesive workplace. We understand that employee departures can be unsettling and will continue to evaluate how to support our team while aligning with the company’s long-term goals. We remain committed to building a strong and engaged workforce and appreciate your feedback. We wish you the best in your future endeavors.

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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