Trap - Get out while you can :) - Anonymous employee Sprinklr Employee Review

Lot to say here from India perspective. Forget work-life balance, here no life itself. They don't care about you. Devs have to work during the day and be available during the night because everything here is an escalation and needs to be fixed immediately and this happens everyday :). Especially care team. The product is worse that slight load and something goes down. This is when only few companies use care product and these people want to sell it to everyone. LOL. Company keep talking about some or the other leave. They added 2 weeks off extra leaves for covid. BUT the catch here is that you can't take them so even if they declare 365 days, it doesn't matter. They have world's best AI (as per the CTO and can beat microsoft, google, FB and even human biengs), because they have huge team doing manual tagging and worst thing is that these manual taggers are made to feel that they are doing something great because the job title say "Machine learning associate - R&D". Models here are developed and overfitted on case to case basis. Coming to india HR. They do everything except helping employees. HRs are mostly seen when some goodies have come so that they can take one secretly from new Ggn admin lady. Another time they are seen is when some ELT is around. Sprinklr has HRs for : HR marketing is for making positive image on social media including g-door (you see lot of positive reviews :) HR - analytics : to keep an eye on employees. Other HRs like DB and DL creates anonymous forms which are actually not anonymous. :) Fake positive reviews is something that all HRs do, especially when there is a negative review, they will flood the platform with positive ones. They do also encourage new joiners and interns to write reviews (which anyways would be positive as they don't get to see the real issues). They do some lucky draws and give gifts to people those who share on social media leading everyone in bangalore (non tech free guys) flooding social media. Although pay is great, remember that this is a trap. Because you are made to feel that acting like support is an achievement. Sprinklr calls it ownership and devs should get into these things and management won't fix inefficiency of field teams, support and QA. Those who think and design the system are not promoted. Also they make 1-2 year guys as leads and associate directors, though they do the same thing everyone else does. Now these people are paid more than a person with that experience will earn outside, but is less when compared to the designation. If a director is earning 60LPA without stocks then it is less. You can't go out as outside people will say we can't offer more than senior engineer and thus people have to stay and eventually become a frog in the pond. Remember the trap :) They encourages guys to work 12-14 hours and also on weekends. Some people have to feel guilty for not being available on sunday. CTO very proudly says that he has done his maths, he hires the best, gives 2x salary and take 3x work. Coming to QA team, most of them are manual testers (some guys are good). For everything they will ask what and how should we test. Basically the dev is saying this is where my code will break. If some issue comes, QA will say not able to reproduce and then devs have to help them reproduce, then fix and then again test and show show so that QA can say move the ticket. Even if release is going after 3 months, just before the release in pre-prod env QA will find a blocker and no action is taken against QA for missing it rather he/she would be promoted as he had enough visibility now. Same with devs, you get promoted when you resolve customer issue late night but no one cares why such a bad code was written at the first place. Support team is really frustrated with guys from service company coming and leading; partly due to these leaders are bosses (needed in service company) and partly due to they have never worked and call devs to come on call with customer. They are not technical support, they are just call center guys. They get promoted to technical account managers where they have to tag devs. No need to do anything else. Senior devsops are good and environment here is really great. Please do join if you are joining them. Here no single point of escalation. Everyone from sales, support, success, consultants keep saying this is urgent and devs are to be blamed for everything. Onelist process has stopped. You can't even complaint when things were no planned. They say "fix it don't complaint" which ideally should mean fix it this time and then do the postmortem and fix the root cause. UI breaks every second day due to some console error. The architecture is so bad that they come up with new design so that they have reason to say that instability is due to revamp. Every now and then some or the other server will do GC, OOM etc. Some time mongo is not working, sometime ES. Clients can never rely fully on 100% uptime. By the time people realizes that they are in trap, thie salary would be too high, they would be have family and wouldn't dare to leave. They openly threaten employees not to like news that they have released in news so that they only comply with law to declare public but donot want to come to lime light. Isn't it my personal choice to decide what I want to like and share till the time I am not sharing any internal confidential info. These threats are very common. "amy brown sprinklr" was recently trending on twitter. Please do join for 1-2 years for the brand name but make sure to move out before it's too late. Never the less company has done enough PR and is also best place to work as per the surveys.