Good company. Working as Customer Sales and Services Agent. - Customer Sales and Service Agent The Emirates Group Employee Review

4.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Excellent salary. Every year you get two bonus which equals your basic salary. Profit Sharing. 15 Sick Leave. 22 Annual Leave. 15 Public Leave. Management is very approachable. Excell training.

Cons

Even though management is very approachable they can't do anything. They are helpless. Everything is controlled from Dubai. Agents are literally treated as third world agent. If a dubai agent makes same mistake as you, he won't be affected but you will be sent a warning. No respect by colleagues from other part of world. Be ready to experience school days. They will decide where you will sit. You need to carry two lockers one for your personal stuff and one for mobile. You can't be late even for a minute other wise you will be sent back. Mandatory overtime. Growth is very slow. Except to go to next level after 4yrs

Explore other reviews about The Emirates Group

5.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work life balance before Covid

Cons

Very uncertainty anytime they will fire

1
avatar
The Emirates Group Response
6mo
Thanks for sharing. We're happy to hear that your experience reflects the inclusive, supportive and collaborative culture we aim for at the Emirates Group. With over 160 nationalities represented, we're proud to offer a truly global and welcoming workplace where people can learn, grow and thrive together. We appreciate you taking the time to share your experience and wish you the best .
3.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, 401k, colleagues, flight benefits.

Cons

Middle East uncertainty has caused major instability. Poor leadership thinks rats and mold are a normal way of life in NYC. Micromanaging and toxic environment.

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