Company is losing its culture - Client Support Specialist Zelis Employee Review

3.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home is great but there is going to be a strong push to RTO. IF you get a good manager you feel heard. Company culture IS great currently. You will learn a lot from this role if you rise to the opportunities don't slack off.

Cons

While the culture is good. The writing is on the wall that it's quickly going away in the name of profit for the company that you will never benefit from in this role although you are the one making that money. C-suite is doing everything it can to get rid of this role in the US. The clients are not afraid to rip you apart(normal for CS positions) BUT Zelis is going to keep increasing your workload with corporate slop policies from new managerial hires outside of the company.

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Zelis Response
5mo
Thank you for sharing your perspective. Maintaining our culture and attention on IMPACT Values is a priority as the company continues to grow. We regularly review workloads and policies and encourage current associates to share concerns with the Zelis People & Culture team. Please continue to share your ideas and perspectives through our associate engagement survey which management reviews closely and uses to inform future workplace strategies and investments.

Explore other reviews about Zelis

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for Flexible working hours Flexible time off

Cons

Salaries are on the lower end of the market

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, generous PTO

Cons

• Excessive management layers: There are too many layers of management, many of which seem focused on self-preservation rather than supporting the team. This creates unnecessary bureaucracy, leaving employees bogged down with low-value tasks and corporate checkboxes instead of meaningful work. • Outdated technology and resistance to innovation: The tech stack is significantly outdated, and there is a clear resistance to adopting modern solutions. For example, I was penalized for incorporating AI into development work, despite other teams being encouraged to use tools like ChatGPT for less impactful tasks. Opportunities to implement cost-saving, AI-driven solutions were dismissed without proper consideration. • Unsustainable expectations for advancement: Promotions appear to be reserved only for top performers who are willing to prioritize work above all else. The expectation to “eat, sleep, and breathe” the job creates an unhealthy work-life balance and limits growth opportunities for otherwise strong contributors.

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