Epsilon reviews

3.7

70% would recommend to a friend

(3,331 total reviews)

Sean Reardon

64% approve of CEO

60% positive business outlook

Epsilon has an employee rating of 3.7 out of 5 stars, based on 3,331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epsilon employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Feb 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Good infrastructure. Other than that can't think of any.

Cons

The Bangalore office is one of the most ill-manned offices of Epsilon. Here, you find managers who treat employees like slaves. Too much of micro management. Pathetic work culture with insane amount of pressure. No work-life balance. Extremely rude managers. Especially the one sitting on the 9th floor.

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Epsilon Response
10y
Thank you for taking the time to give us feedback. We are disappointed to hear of your experience at Epsilon, as we are committed to creating a harmonious workplace where all of our associates feel valued. We are keen to hear feedback and partner with our associates to maintain a collaborative, caring and fun environment as we grow. We will take your feedback into account and look at what we can do better to ensure that we are creating a positive work environment for all. Thanks again for taking the time to share your opinion. --Human Resources Team-India
1.0
May 2, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Colorful office interiors (though the cubicles are cheap chinese ones ) 2. Flexible timing 3. Work from home (though there is no work)

Cons

PREAMBLE: In my opinion, Most of the reviews you see here are not genuine to an extent. Because I have been a part of a meeting in which the management was asking everyone to write reviews in Glassdoor and other social medias as people were not turning up for their weekend recruitment drive. Those reviews are early written ones, (right after onboarding) before they get to know the actual story. -------------------- -- REVIEW --- -------------------------- This company started operation in full swing about an year ago in India. They have a well developed stable product suit for Loyalty rewards. Meaning, there wont be any development or even enhancement work for you; because it is pretty simple and stable. It is 101% production monitoring work. I wont say it is production support because it is like monitoring CPU usage or Windows services etc., you hardly get any work. In a month, you may get occupied for a week or so. All you get will be some product configuration and UI style change works. They will ask all high-end questions during interview. But you wont be writing any code using those technologies. In my one year life at Epsilon I have written only less than 100 lines of code. That is also mix of all outdated technologies. I am loosing my skills day-by-day. Some time I was not able to recollect basic syntaxes. because you hardly write any code at Epsilon !!!! Once you join the project, you wont get a KT (Knowledge Transfer); people from US will be playing big time hide-n-seek as they feel insecure about their job. US guys will treat you like rivals as Company started firing their people from US to reduce the cost of operation. (yes it is right, why they want to spend huge money to do some simple job ?? India it is very cheap !!! ). US people wont allow you to ramp-up to the project, they wont share the information or they will make sure that their dependancy is there in the project. Some time they question you or they will shower abuse on you. Be cause they feel that Bangalore guys are grabbing their work. (Yea it is true, because there isn't sufficient quantity of work to share). It is kind of fight between US and India to get work. Some times you win to get some work like add a drop down or disable a button in some of the screens .. ha ha LOL During this year, I have seen many Directors and Senior managers leaving the organisation before they complete a year. This includes highly talented professionals from market leading companies like Adobe, ITC Infotech, Cognizant etc., There were few people disappeared within two weeks. From all these, what I understood is I am late to realize things, those who sensed it ran away. I am writing this review to let you know about the situation before you take a decition to join this company. If you are still feeling OK, then join and enjoy, this would be the right place for you. Summary: -------------- There is something foul smell coming out of this pretend US biggie :( I would recommend this company for 1. Those who dislike learning and They want sterio type work. 2.Those who are not technically talented. 3. Those who want to retire within another 2 years. PS: The term "US People", does not mean NATIVE AMERICANS. most of the people are of Indian Origins or Genuine Indians with H1B work visa. By saying US people I mean only those who are physically present in the United States' geographical boundaries. I hereby state that I never intended for a racial discrimination to US Citizens and only mean that the group of people working for the US Entity.

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Epsilon Response
9y
Firstly, thank you for taking time to voice your concerns. We’re disappointed to hear about your experience as it is certainly not the kind of environment we believe we’ve created in our quest to become of India’s great places to work. Whilst Epsilon, has had a global presence for many years, we are still very nascent in India. Any start-up venture will go through a maturity journey where capabilities will need to be sharpened; client credibility will need to be built; and critical systems will need to be put into place so that we drive true value. We are currently ensuring that the basics are right; and you will be pleased to know that we have started supporting the design, development and release of independent loyalty/CRM/digital solutions. If you are not involved in these large scale complex projects, then we suggest you to get in touch with your manager to understand more and get involved. We still have a journey to go through to truly establish ourselves in the market. We will face challenges but we look to associates like you to help us achieve our goals. We are constantly learning as we move forward .and we aspire to be nimble and adapt rapidly. We are definitely concerned about the points you have made, and we encourage you to reach out to your Manager/Business Unit Head/Human Resources to open a constructive dialogue. Again, appreciate your candid feedback. Let’s work together to overcome challenges we face.
1.0
Mar 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Team outings, fun activities, Collegues ase awesome, Good interior...thats it

Cons

1. limited Work from home (once/twice a month), for that also u need to follow some 5-6 protocols and get approval from manager/Director and blah blah blah. 2. No project s are there in, I mean seriously NO PROJECTS. They just hire you to increase the strength, Approximately 95% people are busy doing POCs in Bangalore office. 3. Hike is like peanuts - while appraisal meeting they appreciate you like without you company will not work, but u can't distinguish between your current salary and hiked one. 4. Company policies has not been set up yet, so everyday a new policy comes up and you were not aware of it when you joined. (Different mediclaim policy, LTA you can only submit for Air India flights etc etc). 5. Free cab service from shift people, for general shift if you are going for cab then you have to pay 4000/month.

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Epsilon Response
10y
Thank you for your review! Epsilon was founded in 1969 under the Alliance Data umbrella. Epsilon Bangalore commenced operations in 2015, and it will feel like a start-up organization which comes with its own set of challenges - one of them being the ebb and flow with the volume of work. We believe the excitement of being involved with a rapidly growing organization, comes from having the opportunity to influence a number of aspects within the organization, and the downside can be that it takes a while for us to get to a steady state where everything is streamlined and well-defined. In our initial phase of growth, we believe it is important for our associates to be present at office, helping them build relationships with peers, teams and key stakeholders. At Epsilon, we encourage you to connect with us to identify and implement solutions recognizing the value of being involved with our growth. Again, we appreciate you sharing your challenges first-hand and invite you to have a conversation with us, if it makes you comfortable. You are important to us and we appreciate your involvement in making Epsilon a great place to work! --Human Resources Team-India
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