Question 1

Is HGS a good company to work for?

Accepted Answer

HGS has an overall rating of 3.3 out of 5, based on over 5,267 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 52% of employees would recommend working at HGS to a friend and 50% have a positive outlook for the business. The best reviews about HGS have been left by employees working as TCRO, WCC and CRO.

Question 2

Does HGS pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 3% over the last 12 months.

Question 3

How satisfied are employees working at HGS?

Accepted Answer

52% of HGS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HGS 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (681), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (62), Customer Relationship Officer (60), Customer Service (58), Customer Service Associate (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 5

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Work From Home and flexible hours" ((in 204 reviews)); "It’s flexible people are friendly and helpful" ((in 138 reviews)); "Good work environment and flexible" ((in 131 reviews)); "Friendly nature good environment better place to work" ((in 123 reviews)); "Good training is going on" ((in 102 reviews))

Question 6

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 215 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 204 reviews)); "Pros are managers are the worst" ((in 82 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

Question 7

What are employees saying about HGS layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

Question 8

What HGS locations have received the highest employee ratings?

Accepted Answer

Durgapur, Visakhapatnam, Guntūr, New Delhi, Pune, Andheri East, Bengaluru, Bangalore Rural, Hyderābād, Navi Mumbai

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Good company

Work from home flexibility but limited salary growth

Job security, but overwhelming deadlines and long hours

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