Netcore Customer Success Manager (CSM) reviews

- The pay is pathetic and there are no additional facilities/amenities given to employees. I cant get a samosa in the bangalore office even if im ready to pay money. and dont even ask about parking problems - The company does'nt understand the role of what a CSM is supposed to do. How do they expect us to do consulting work when we are expected to everything from support to sales to literally everything else. We cannot be held accountable for expansion as that is litearlly another teams work. - The product on paper is wonderful. one small problem - it doesnt really work. Fix the reliability issues first in product instead of holding the CSMs accountable for churn. - We are basically expected to be responsive to customers even outside of working hours/weekends. If the customer escalates due to something not working on a saturday and u respond on a monday? good luck as u will be held accountable for any problems that happen. Why not hold support accountable? - While so many companies in bangalore are offering some amount of flexi work for GTM teams, Netcore insists on a 5day WFO with a ridiculous punch in punch out system. It honestly starts to feel like a prison - The company has a culture where as long u keep talking about how great the company is and how great ur bosses are, u can get away with not doing ur job properly. Internal slack messages and getting likes on linkedin posts matter than work. Case in point the advocacy team. there is not 1 person in the company who can tell what this team actually does and owns. 80% of the case study work is done by the CSM team with some 20% support from product marketing & design. yet somehow purely by telling other teams how to do their job and repatedly taking credit for everyones work on slack/linkedin, the advocacy team is celebrated while the CSMs get no visibility in the great work we did in getting the customer story out. - There seems to be a lot of misleading the clients in terms of what the tool can do and this results in too many customers leaving soon after onboarding. instead of holding CSMs accountable for this , maybe fix ur sales process? - The org culture overall is pretty toxic and it is no suprise that they continue to have so much churn at an employee level. They expect us to be grateful to them for paying us a salary even though we work so hard to deliver results. CSM team should be celebrated and not just tolerated

The other teams don't help or respond properly to any other teams for any requirement. Have to reach out to them multiple times. Especially the leadership is so bad. They don't care for anything. And the company is run by a family basically so the culture is the same type. Old school. They don't give a damn about the employees. They have worst policies ever. No idea how are they even getting the great place to work badges. All paid for sure since nobody is happy working here.