Is Shell a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Shell have rated their employer with 3.5 out of 5 stars in 83 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Customer Service Representative Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Shell .

Does Shell pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Shell with 2.3 out of 5 stars based on 83 anonymously submitted employee reviews. This is 51.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Shell.

What are the top reviewed jobs at Shell?

Cashier (335) , Engineer (306) , Business Analyst (302) , Software Engineer (277) , Project Manager (261) , Manager (232) , Intern (217) , Analyst (213) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (112) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

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Shell

Shell Customer Service Representative reviews

3.5

43% would recommend to a friend

(83 total reviews)

Wael Sawan

100% approve of CEO

54% positive business outlook

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Customer Service Representative employees have rated Shell with 3.5 out of 5 stars, based on 83 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

83 reviews

2.0

Dec 14, 2025

Don't waste your time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Customers were like friends Co-Workers worked as a team

Cons

Management is unfriendly, will hire you in with full-time hours then drastically cut your hours with no notice or communication. They will not address safety concerns. No training from Management, co workers train each other.

5.0

Nov 29, 2025

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great management and colleagues along with flexible work hours.

Cons

The location was inconvenient sometimes during the snow season

3.0

Nov 12, 2025

Good job as long you are a student

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Get to connect with different customers

Cons

Everyday is busy and hectic, and long lineups

Viewing 1 - 3 of 83 Reviews

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Shell Customer Service Representative reviews

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Ratings by demographic groups

Reviews by job title

Don't waste your time

Good company

Good job as long you are a student

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