TTEC Customer Service Representative CSR reviews

3.2

46% would recommend to a friend

(764 total reviews)
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Kenneth D. Tuchman

57% approve of CEO

38% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 764 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

764 reviews
4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice work place, low work pressure

Cons

Management is worst at peak

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve enjoyed the work environment and found the day-to-day pressure manageable. We also appreciate your comments about management during peak periods. Feedback like yours helps us identify opportunities to strengthen support for our teams during busy times. Thank you again for taking the time to share your experience, and we wish you continued success in your role.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company AND GREAT PAY

Cons

Change of frequent scheduled hours

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with the compensation. We also appreciate your comments regarding scheduling, as feedback like yours helps us continue evaluating how we support our employees while balancing business needs. Thank you for taking the time to share your perspective, and we wish you continued success in your role.
2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staffs and newbie friendly.

Cons

Toxic management and kept on changing schedules almost every month that will destroy your body clock. Work stations are dusty despite being cleaned by the facilities everyday. Some Team Leads were manipulative and puppets of the supervisors.

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TTEC Response
2w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you found your colleagues welcoming and the environment supportive for new team members. We also appreciate your comments regarding schedule changes, workplace conditions, leadership experiences, and compensation. Feedback like yours helps us better understand the employee experience and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
Viewing 1 - 3 of 764 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.