Does The AA pay their employees well?

According to anonymously submitted Glassdoor reviews, The AA employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at The AA. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The AA?

87% of The AA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The AA 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at The AA?

Customer Advisor (59) , Customer Service Representative (57) , Customer Service Advisor (51) , RSS Patrol (33) , Team Leader (28) , Customer Service (26) , Patrolman (23) , Manager (20) , Call Handler (15) , Operations Manager (14) , Analyst (12) , Performance Leader (12) , Roadside Assistance (12) , Complaints Handler (10) , Customer Experience Coach (10)

What are the pros of working at The AA according to real employee reviews?

"Some of the people you work with are great and it is great to work for such a well known brand." ((in 143 reviews)); "Great colleagues who genuinely care and do a good job." ((in 51 reviews)); "They regularly review working practices and shift patterns to ensure employees have a good work/life balance." ((in 42 reviews)); "The benefits they provide are really good." ((in 42 reviews)); "Also the training is great and thorough go get you familiar with your role." ((in 40 reviews))

What are the cons of working at The AA according to real employee reviews?

"Poor management and inconsistent values" ((in 56 reviews)); "Long hours and shift work" ((in 29 reviews)); "Team managers don't have a clue, company will try anything to not pay any comms." ((in 27 reviews)); "Bullying is endemic." ((in 13 reviews)); "Awful senior management, horrible working environments" ((in 11 reviews))

The AA reviews

Compare reviews

4.4

87% would recommend to a friend

(1,332 total reviews)

Jakob Pfaudler

93% approve of CEO

87% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

4.3

Career opportunities

The AA has an employee rating of 4.4 out of 5 stars, based on 1,332 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The AA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, repair and maintenance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 1, 2026

Helpful onboarding team and warm, collaborative colleagues

Group head of talent

Recommend

CEO approval

Business Outlook

Pros

Incredibly helpful recruitment and onboarding team - really responsive and supportive through the process. Induction was well structured and clear. All colleagues have been welcoming and highly collaborative.

Cons

At points the onboarding system asked for duplicative information but the team were incredibly helpful and responsive at resolving any challenges

The AA Response

23h

Thank you for taking the time to share your experience. It’s fantastic to hear that the recruitment and onboarding process left such a positive impression and that you felt well supported throughout your journey into The AA. We’re especially pleased that the induction programme was structured and clear, and that the warm welcome and collaborative culture across the business have helped you settle into your role. Creating a positive onboarding experience is incredibly important to us, and it’s great to hear the responsiveness and support of the team stood out. We also appreciate your feedback regarding the onboarding system. While we’re sorry to hear there were some instances of duplicated information being requested, it’s encouraging to know the team was able to quickly resolve any challenges and provide the support you needed. Thank you again for your feedback, and we wish you continued success in your role with The AA.

4.0

May 28, 2026

Really team culture makes the heavy workload feel better

Senior manager, brand marketing & communications

Recommend

CEO approval

Business Outlook

Pros

Amazing team culture. Flexibility. Bringing employees to pay parity.

Cons

Unreasonable workload, micromanagement and processes.

The AA Response

2d

Thank you for taking the time to share your experience. It’s great to hear that the team culture, flexibility, and progress towards pay parity were such positive aspects of your time with The AA. We’re particularly pleased that the support and collaboration within the team helped create a positive working environment, even during busy periods. Building strong teams and fostering a supportive culture is something we place great importance on. We also appreciate your honest feedback around workload, processes, and management style. We recognise the importance of balancing effective governance and oversight with empowering colleagues to focus on what matters most. Feedback like this is valuable in helping us reflect on how we can continue to improve the employee experience. Thank you again for your contribution during your time with The AA, and we wish you every success for the future.

2.0

May 28, 2026

Good colleagues, but work lacks variety

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many good people to work with

Cons

Work is repetitive and not interesting

Viewing 1 - 3 of 1,332 Reviews

Jobs at The AA

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The AA

The AA reviews

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Ratings by demographic groups

Reviews by job title

Helpful onboarding team and warm, collaborative colleagues

Really team culture makes the heavy workload feel better

Good colleagues, but work lacks variety

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