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Even in this age of generative AI euphoria, smart companies still need advisers who behave like anthropologists. In this new article, @Nick Paulussen explores why the best consultants work as “insider-outsiders”: close enough to know the jargon, distant enough to recognize the unspoken rules that govern real behavior. Organizations that integrate machine intelligence with human understanding will have a competitive edge, and the consultant anthropologist stands at that junction – translating code into context and context back into code. Read the full article here: https://www.capco.com/intelligence/capco-intelligence/why-consulting-still-matters-in-the-age-of-ai
𝗦𝗺𝗮𝗿𝘁 𝗣𝗹𝗮𝘀𝘁𝗶𝗰 𝗥𝗲𝗰𝘆𝗰𝗹𝗶𝗻𝗴 𝗶𝘀 𝗻𝗼𝘄 𝗹𝗶𝘃𝗲 𝗮𝘁 𝗔𝗶𝗿𝗶𝗮 𝗠𝗮𝗹𝗹, 𝗚𝘂𝗿𝘂𝗴𝗿𝗮𝗺! ♻️ We're making recycling more accessible with our Reverse Vending Machine (RVM) — a simple, smart solution to tackle plastic waste. You just drop in your used plastic bottles and take a step towards a cleaner, greener future. This initiative is a collaboration between Capco India and the @Recycle India Foundation, an organisation committed to educating people on responsible waste disposal and building a clean, green India. A special thanks to our Capco CSR team and volunteers for bringing this vision to life as part of our ongoing sustainability efforts. Every bottle recycled is a small action with big impact. 🌍 👉 Visit the RVM at Airia Mall and be part of the shift towards conscious consumption. #CapcoIndia #Sustainability #CSR #SmartRecycling
Is your testing strategy keeping pace with AI? User Acceptance Testing is the final phase of the software testing lifecycle where users confirm if a system works as intended in real-world conditions. AI is changing the game by accelerating test creation, automating defect reporting and improving alignment with business goals. In our latest whitepaper, we explore how AI is reshaping the validation process and why balancing automation with human insight is essential for success. Learn how to evolve your approach: https://www.capco.com/intelligence/capco-intelligence/guide-to-the-uat-testing-process-strategy-in-the-era-of-ai Authors: @Julio de Lima and @Larry Bloom
The EU T+1 Industry Committee’s much-anticipated High-Level Roadmap has made an unequivocal commitment to an October 2027 transition date. However, the Roadmap presents legally non-binding recommendations rather than mandatory obligations, which may dispel a sense of urgency around the task at hand. As we saw with the UK’s Accelerated Settlement Taskforce report, market alignment is most successful when firms engage early, prioritise automation and prepare thoroughly. In our latest article we highlight three key areas within the Roadmap that firms should prioritize as they prepare for the transition. ➡️ https://www.capco.com/intelligence/capco-intelligence/eu-tplus1-transition Author: @Steve Higgins
What can the Aflac breach teach us about the future of cybersecurity in insurance? It’s a reminder that the biggest threats aren’t always technical. Social engineering tactics like phishing and impersonation are proving just as effective, especially when attackers target help desks and credential resets. Our latest blog dives into: ✔️ How the Aflac incident reflects a broader shift in attack patterns ✔️ Why the human layer is both the biggest vulnerability and a critical defense ✔️ What insurers can do to strengthen non-technical safeguards ✔️ Four key questions every insurance leader should be asking Cybercriminals are evolving fast. The insurers that stay ahead will be the ones that rethink traditional defenses, embody a security-first culture and turn people into a true security asset. Read the full blog to explore how a multi-layered approach can build long-term resilience ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/cybersecurity-threats-in-insurance-lessons-from-the-aflac-breach Authors: @Paul Laurent, @Andy Soodek, CIPP-E, CISSP, CISM, MBA, and @Salman Amindavar
Thank you to our clients who joined us for an engaging evening on generative AI strategies in financial services. The conversation was rich with shared experiences, forward-looking insights, and practical ideas for scaling GenAI with impact. We’re grateful to Microsoft for co-hosting the event and to both teams for helping lead the dialogue. Mark Hickson and Craig Ballard from @Microsoft and @Suzanne Muir, @Shawn Adams, @Liam Armstrong, and @Peter Jaques from @Capco Canada brought powerful perspectives on what scalable success really looks like, grounded in hands-on experience. Together, we explored real-world GenAI adoption, our joint frameworks for driving value, and what is truly achievable in financial services. From top use cases to common challenges, the discussion made clear that GenAI is moving fast and firms that scale with purpose will lead the way. To learn more about Capco’s approach to GenAI in financial services, visit https://www.capco.com/genai Looking forward to what comes next. #GenerativeAI #FinancialServices
𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 Agentic AI offers intelligent payment routing, automated reconciliation, and dynamic payment authorization. Enhance efficiency and security in your financial processes. 💡 Learn more about these innovations in our full article: https://www.capco.com/intelligence/capco-intelligence/agentic-ai-transforming-payments-and-cash-management
Celebrating 10 years with Bankers without Borders, Capco’s latest APAC pro bono initiative supported the @Sristi Foundation—an NGO in rural India that empowers individuals with intellectual and developmental disabilities. Over four months, our team partnered with Sristi to enhance donor engagement and boost funding sustainability. Key deliverables included market research on donation platforms, insights into crowdfunding best practices, a refreshed communications strategy, and a targeted outreach plan. This work contributes to Sristi’s “1,000 Monthly Heroes” campaign, which aims to grow their donor base and drive long-term impact across rural India. A huge thank you to all our dedicated Capco volunteers for making this engagement so meaningful: William Chapman, Kanab Banerjee, David Chua, Urmila Suresh Naidu, Lauren Cetphui, & Simone Lem #ImpactConsulting #TeamCapco #BeYourselfAtWork #LifeAtCapco
India’s updated Digital Personal Data Protection Act (DPDPA) signals a renewed focus on how financial institutions and fintechs must manage personal data responsibly. Our latest paper explores the key provisions of the Act and what they mean for the sector. The paper includes Capco’s Three-Step Compliance Framework – a practical guide to support firms to move from strategy to sustainable execution. 💡Read the full paper here: https://www.capco.com/intelligence/capco-intelligence/india-dpdpa To discuss any elements of the paper including our compliance framework and how it can be used to provide value to your customers and organisation, please reach out to our SMEs: @Dipanjan Naha | @Madhav Malhotra #CapcoIndia #DPDPA #DigitalPersonalDataProtection #DataPrivacyIndia #transitionframework
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗰𝗼𝘀𝘁 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗲𝗳𝗳𝗼𝗿𝘁𝘀 𝗯𝘂𝗶𝗹𝘁 𝘁𝗼 𝗹𝗮𝘀𝘁 𝗼𝗿 𝗷𝘂𝘀𝘁 𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝗾𝘂𝗶𝗰𝗸 𝘄𝗶𝗻𝘀? Many financial institutions focus on immediate savings like headcount cuts or vendor reductions at the expense of long-term efficiency. Without addressing structural inefficiencies or aligning efforts with strategic goals, these institutions risk reduced capacity, operational friction, and stalled growth. This blog explores how aligning talent, optimizing workflows, and better leveraging technology can eliminate low-value work and drive lasting impact. By combining tactical cost actions with strategic transformation levers, institutions can build a more resilient, scalable, and efficient future. See how to move beyond the quick win 👉 https://www.capco.com/intelligence/capco-intelligence/building-a-sustainable-cost-transformation-strategy Authors: @Jason Noran, @Christopher de Sousa & Claire McNeary
