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An estimated £130+ Billion is lost annually by businesses in the UK, due to poor #CustomerService. This number would obviously be much higher globally. One of the most common problems in legacy contact centers is that agents must toggle through multiple systems to understand a customer's problem. This makes it difficult to answer customer questions quickly, or track customer problem histories. Today’s contact centers need a more efficient way to handle call volumes and speed up call resolution to deliver a better customer service experience. What is #ContactCentreTransformation and how can it be achieved? Read this blog to learn more! https://lnkd.in/dMay98jz #Salesforce #MuleSoft #AmazonConnect #ServiceCloudVoice
If you have Duck Creek experience and would like to put it into practice for the insurance industry, then we are looking for you. Apply now to join team Coforge today! Duck Creek Architect - https://lnkd.in/dHe-C73R P&C Insurance Business Analyst - https://lnkd.in/dMRteZEK #coforge #EngageWithTheEmerging #MovingAheadTogether #JobOpportunities #ITJobs #DuckCreek #Insurance #InsuranceJobs
Coforge’s Global Customer Conference ‘Engage 2022’ is here with multiple networking opportunities, collaborative learning, expert insights, and much more. #Engage2022 #GlobalCustomerConference
Discover how we helped launch a UK SME Fintech bank through API-led Integration enabling seamless customer journeys. Read more: https://lnkd.in/g52JXSXR #bankingintegration #customerjourney #coforge
Coforge announces a partnership with Databricks to help organizations generate actionable insights from data. Commenting on the alliance, Deepak Khetpal, EVP, Global Head of Data & Analytics, Coforge said, “As organizations strive to generate real-time actionable insights from data, they need a strong modern data foundation to process the high volume and variety of data from many disparate sources. To address this opportunity, I am pleased to announce our new partnership with Databricks.” Read more: https://lnkd.in/dsWhhTgG #data #analytics Databricks #partnership
A U.S. nationwide provider of #RealEstate Tax and #MunicipalLien searches reduced the processing time of online search from 14 mins to 8 mins using #RPA implemented by Coforge #BPS. Read the case study on how we improved #Tax & Assessor online search and document download processes https://lnkd.in/dV282_Jh #coforge #casestudy #roboticprocessautomation #rpa
We are delighted to share that Coforge was felicitated with ‘ET Best Tech Brands 2022’. The felicitation ceremony was organized to acknowledge and celebrate the best brands across the technology domain. The event recognized brands that have overcome odds to rise up the ladder through their foresight, determination, courage, and acumen. Pankaj Khanna, EVP, Revenue Assurance & Head HR, BPS, Coforge received the felicitation from Dr. Saurabh Gaur, Secretary, IT, Electronics & Communications, Skill Development & Training, and CEO APCFSS, Government of Andhra Pradesh. It’s a testament to the efforts of our tech team to focus on emerging technologies. #LetsEngage #ETBestTechBrands #EngageWithTheEmerging
Coforge ranks 13th in the Tussell & techUK #Tech200 - the 200 fastest-growing tech suppliers in the public sector. Learn more about the Tech200 here: https://lnkd.in/gUaqYcJ6 #coforge #publicsector #tech
The clock is ticking, and the end of the support deadline for Mule 3 is fast approaching! With Up to 90% of the migration automated, Coforge’s Mule 4 Migration as a Service (M4MaaS) is a tried and tested service offering, powered by our custom-built accelerator. Our migration accelerator is the only third-party tool approved/authorized by MuleSoft, for #Mule4Migrations. Learn more about Coforge M4MaaS here https://lnkd.in/dmEyvf3v #Mule3 #Mule4 #MigratetoMule4
By integrating PoS devices with edge computing and utilizing the cloud, organizations can gain valuable insights into customer behavior, improve operational efficiency, and make informed business decisions. Find out how: https://lnkd.in/dH__mF-i #coforge #azurecloud #integration #pointofsale #PoS
