Very quick from start to finish. First interview is you recording answers to their questions and second interview was in person. I actually didn't mind the recorded video part like I thought I would.
Interview questions [1]
Question 1
Troubleshooting questions like what would you do if a light bulb wasn't working
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Other Customer Support Associate Interview Reviews for Blackbaud
I applied through a recruiter. I interviewed at Blackbaud (Hyderābād) in Dec 2024
Interview
Two-round hiring process: First, an assessment with English and voice evaluation; second, a personal interview focusing on communication skills, problem-solving ability, and overall suitability for the role. Questions on previous company experience
I applied online. The process took 6 weeks. I interviewed at Blackbaud (Toronto, ON) in May 2022
Interview
1. Applied on their website
2. Recorded Virtual Interview
3. Virtual interview with a manager and team leader
4. Written assessment to be done within 48 hours
Just don't get too excited early. They will send you documentation about their benefits and how great the company is. Manage your expectation until you get the offer.
I was given a written assessment after the final interview. The entire process took 1.5 months. It could have been longer if I had not reached out to them for the outcome.
HR said that I did not get the offer because I did not do well with the troubleshooting questions during the final interview. I wish they would not send the written assessment if someone failed in the final interview. That would have save the applicants time and effort in answering the written test.
Interview questions [1]
Question 1
Behavioral or situational questions
Troubleshooting questions