IKEA Customer Service Representative interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
Viewing 1 - 5 of 85 Interviews
IKEA interviews FAQs
Customer Service Representative applicants have rated the interview process at IKEA with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at IKEA as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Presentation: 33%
Other: 33%
Here are the most commonly searched roles for interview reports -
Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best
I applied online. I interviewed at IKEA (Birmingham, England) in Sep 2025
Interview
A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises
Interview questions [1]
Question 1
Experience working with people, what your values are, how sustainable are you
I applied online. The process took 4 weeks. I interviewed at IKEA (Baltimore, MD) in May 2025
Interview
Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.