Sutherland CSA Customer Service Associate interview questions
Updated Jun 17, 2025Difficulty
Average
Experience
Very positive
How others got an interview
- 14%Employee ReferralEmployee Referral
- 14%Campus RecruitingCampus Recruiting
- 14%In PersonIn Person
- 14%Staffing AgencyStaffing Agency
Interview search
8 interviews
Sutherland interviews FAQs
- CSA Customer Service Associate applicants have rated the interview process at Sutherland with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.6% positive. This is according to Glassdoor user ratings.
- Candidates applying for CSA Customer Service Associate roles take an average of 2 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 7 days.
- Common stages of the interview process at Sutherland as a CSA Customer Service Associate according to 4 Glassdoor interviews include:
IQ intelligence test: 23%
Presentation: 15%
One on one interview: 15%
Drug test: 15%
Group panel interview: 8%
Personality test: 8%
Background check: 8%
Phone interview: 8%
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