Chargebee

These are not just a list of traits we talk about. Our core values influence our culture, strategic decision-making frameworks, and how we live and work everyday.

 

Curiosity

Curiosity is one of our core operational values because it gives us a framework to learn almost anything. We see curious people adding value to our organisation every day. 

 

If you’re curious, you pay attention to the world around you, empathise with the needs of our customers and seek to understand how other roles function. And you use the diverse knowledge you’ve gained to hone your craft and create positive business impact. And most importantly, it helps you build a better version of yourself.

 

At Chargebee, we always ask why. We don’t do things because we’re supposed to, but strive to learn about the larger business context behind the decisions we make. We celebrate curiosity. This has helped us face big challenges with optimism, and punch above our weight when it comes to setting and reaching global standards in the subscriptions space. 

 

Empathy

Understanding the reality of our customers’ worlds has been vital in helping Chargebee craft a robust recurring billing and subscription management system. 

 

When you work with empathy within Chargebee, you are aware of what problems other people face, be it your team mates, colleagues or customers. This enables you to treat them with respect and have conversations together to solve business problems in more inspired ways.

 

But it doesn’t stop there. Empathy also helps us prioritise the emotional needs of our customers. It helps us rally everyone around us to champion customer needs through a deeper understanding of their journey. 

 

Bias for action

Chargebee has a relentless focus on continuous improvement and iterative learning. In the rapidly growing subscriptions market, we need to act fast to ensure we’re keeping pace with our customers’ growth. But what does ‘acting fast’ look like at Chargebee? 

 

We believe bias for action means making better decisions faster, even when faced with uncertainty. If something can be done today, we do it today. But it does not look like working on everything that comes our way.

 

If we find that something diverts us from running a sustainable, customer-centric business, our strong bias for action prompts us to communicate why we say ‘no’ in a clear and effective way. We understand that clarifying thought processes and communicating it effectively to your colleagues who depend on your work, is also a demonstration of a strong bias for action.

 

Customer-centricity

At its core, Chargebee is a customer-centric company. This is a strong part of our identity and we live by this value every day. 

For us, being customer-centric means putting ourselves in our customers shoes and enabling them to make better decisions for the growth of their business. We have been building long-term relationships with our customers for over eight years based on this principle.

 

What does this look like in practice? Right from our focus on how we respond to our customers and how quickly we respond, to keeping the long-term interests of our customers in mind when we partner with them, we are constantly seeking to see from the lens of what’s best for our customer and how we can deliver value.