Just average company - Engineering Gainsight Employee Review

3.0
Sep 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Don't keep to high expectations if you want to join this company. This is a genuine feedback with positives and negatives. 1. You can stay in the company even without working. 2. Enjoy free lunches and cafeteria. 3. It's a normal company with regular work and politics.

Cons

1. Most of the reviews are fake on glassdoor, how can everything be perfect in a company? check the reviews, everything seems so perfect. 2. No planning, no process, no clarity on items to be delivered. 3. PMs have no clue what they want out of a feature, no requirements docs, no mocks. 4. Product teams work on the fly with changing requirements. 5. No one knows where the product will be 1/5/10 years down the line(no clue about next 2 months as well). 6. Everything here is about politics, mostly all the people here have ego issues, and the environment in the company encourages that. 7. There are few favourites here, who are the stars and rest of the people are just normal day labours. 8. Policies vary for different people in the organisation. 9. No outing policy or budget.

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Gainsight Response
8y
First of all, thank you for writing this. Obviously you care about the company and want to strive for excellence. And no matter what others' experiences are, we are letting you down and I'm sorry for that. There's a lot that resonates with me in your response. While I love our high velocity of development, we need to improve at cross-functional planning and long-term thinking - this is critical as we grow. We also have to make sure that people feel like decisions are transparent and fair as we scale. On bonding, we do have our annual "Cohesion" event for our team in India and have budgets per team but it sounds like we're not doing enough there so we'll strive for more. Overall, I can say one thing for sure. We are not perfect and I am obsessed with every single detail to close the gap between our reality and potential. We need critical people like you who strive for this gap closure to get to our full vision. I thank you for caring so much and holding me to the highest possible standard. I owe it to you.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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