Gainsight reviews

4.1

81% would recommend to a friend

(718 total reviews)
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Chuck Ganapathi

86% approve of CEO

62% positive business outlook

Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

718 reviews
3.0
Sep 13, 2017

Just average company

Recommend
CEO approval
Business Outlook

Pros

Don't keep to high expectations if you want to join this company. This is a genuine feedback with positives and negatives. 1. You can stay in the company even without working. 2. Enjoy free lunches and cafeteria. 3. It's a normal company with regular work and politics.

Cons

1. Most of the reviews are fake on glassdoor, how can everything be perfect in a company? check the reviews, everything seems so perfect. 2. No planning, no process, no clarity on items to be delivered. 3. PMs have no clue what they want out of a feature, no requirements docs, no mocks. 4. Product teams work on the fly with changing requirements. 5. No one knows where the product will be 1/5/10 years down the line(no clue about next 2 months as well). 6. Everything here is about politics, mostly all the people here have ego issues, and the environment in the company encourages that. 7. There are few favourites here, who are the stars and rest of the people are just normal day labours. 8. Policies vary for different people in the organisation. 9. No outing policy or budget.

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Gainsight Response
8y
First of all, thank you for writing this. Obviously you care about the company and want to strive for excellence. And no matter what others' experiences are, we are letting you down and I'm sorry for that. There's a lot that resonates with me in your response. While I love our high velocity of development, we need to improve at cross-functional planning and long-term thinking - this is critical as we grow. We also have to make sure that people feel like decisions are transparent and fair as we scale. On bonding, we do have our annual "Cohesion" event for our team in India and have budgets per team but it sounds like we're not doing enough there so we'll strive for more. Overall, I can say one thing for sure. We are not perfect and I am obsessed with every single detail to close the gap between our reality and potential. We need critical people like you who strive for this gap closure to get to our full vision. I thank you for caring so much and holding me to the highest possible standard. I owe it to you.
3.0
Jun 7, 2018

Too Many Useless cooks

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gainsight is definitely a leader in CS space and have seen its phenomenal growth in terms of revenue and customers. Few people are highly motivated to deliver the business outcomes. I also wish company to have a solid exit/IPO. The #1 reason for people to stick with the company is work-colleagues(not leadership) and positive growth outlook. The CXOs are very dedicated toward the company and is definitely a compelling reason to stay.

Cons

The people that came in during this growth phase, half of them are literally useless. Still in case of production issues/releases, company relies on handful of people to step up and do the work, then what's the use of hiring so many people. With personal experience the leaders/coaches that India team has, is absolutely of no use. Its more of namesake manager/coach for approvals, they don't understand the product/technology or even take effort to do so. People are also hired based on bias, you can literally group people by previous company they have worked and its like 3-4 companies they come from. Company somehow doesn't believe in firing/getting-rid of under-performers they continue to stick in top level position and bring the team morale down. It would be ok, if they don't contribute at-least other people can work but these people become bottleneck and least cooperative in solving problems. Product Management/Engineering team continues to suffer, Its not like the CTO/CPO don't know about it, but still no actions are taken.Few of them are excellent example of "Leadership by Absence".

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Gainsight Response
7y
I appreciate the amount of time you took to provide a detailed review. You gave lots of specific examples and we've had round tables to better understand the pain points. I hope we're making progress. We take the feedback seriously.
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Glassdoor has 748 Gainsight reviews submitted anonymously by Gainsight employees. Read employee reviews and ratings on Glassdoor to decide if Gainsight is right for you.