Too Many Useless cooks - Anonymous employee Gainsight Employee Review

3.0
Jun 7, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gainsight is definitely a leader in CS space and have seen its phenomenal growth in terms of revenue and customers. Few people are highly motivated to deliver the business outcomes. I also wish company to have a solid exit/IPO. The #1 reason for people to stick with the company is work-colleagues(not leadership) and positive growth outlook. The CXOs are very dedicated toward the company and is definitely a compelling reason to stay.

Cons

The people that came in during this growth phase, half of them are literally useless. Still in case of production issues/releases, company relies on handful of people to step up and do the work, then what's the use of hiring so many people. With personal experience the leaders/coaches that India team has, is absolutely of no use. Its more of namesake manager/coach for approvals, they don't understand the product/technology or even take effort to do so. People are also hired based on bias, you can literally group people by previous company they have worked and its like 3-4 companies they come from. Company somehow doesn't believe in firing/getting-rid of under-performers they continue to stick in top level position and bring the team morale down. It would be ok, if they don't contribute at-least other people can work but these people become bottleneck and least cooperative in solving problems. Product Management/Engineering team continues to suffer, Its not like the CTO/CPO don't know about it, but still no actions are taken.Few of them are excellent example of "Leadership by Absence".

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Gainsight Response
7y
I appreciate the amount of time you took to provide a detailed review. You gave lots of specific examples and we've had round tables to better understand the pain points. I hope we're making progress. We take the feedback seriously.

Explore other reviews about Gainsight

5.0
Apr 11, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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