Great opp for some, not everyone - Small Business Consultant Paychex Employee Review

Nothing is good about working here.

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

It is a big company, so there are a lot of departments you can apply to and change roles. I like my team and manager

I used to love working here, but things have drastically changed with new leadership. We are so focused on revenue that every thing else seems to be slipping. Things change constantly, the work load continues to grow, and they keep laying off staff off to outsource work to India and/ or use AI. They don’t seem to listen to employee feedback, and nothing seems to change no matter how many surveys we fill out. They used to allow remote work, but now most people are either hybrid or onsite. The company just seems outdated and it feels like we throw strategies against the wall to see what sticks. We constantly have clients leaving due to price or other service concerns, so if you’re in a service role, you face the brunt of those conversations.