Great people, but toxic environment and unrealistic expectations - Anonymous employee ServiceNow Employee Review

2.0
May 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only good thing is the IC level people you get to work with and some engineering managers.

Cons

Awful place to work, unrealistic expectations for such huge workload, the finger is always pointed at you and blame when things go wrong lands on you. Plus ServiceNow shows really flashy forward-looking demos to customers when even they inside their internal environments have a big mess that would make it really difficult to get to that state, to me that was really misleading and very disappointing because it hides away all the cost it takes to move away from heavy customizations to OOB.

Explore other reviews about ServiceNow

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great stock plans when joining company. Flexible hybrid/remote model depending on your role within the organization.

Cons

Stock has dipped quite a bit after the split but seems to be making a comeback. That hurts stock plan received upon offer.

3.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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