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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,665 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,665 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Jun 1, 2026

      Great office perks overshadowed by terrible management culture

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office perks, onsite gym, RSUs, Well being days off

      Cons

      I've worked for five large vendors, and this was easily the most disconnected leadership culture I've experienced. Management often felt robotic, as though everyone had been trained to speak and act the same way rather than lead with authenticity or conviction. The moment that best captures it for me was sitting in the lunchroom looking at a huge "Best Place to Work" banner on the screen, while at the same time an employee walked past visibly upset and crying. The irony wasn't lost on anyone. It perfectly reflected the gap between the image being promoted and the reality many employees were experiencing.

      3.0
      Jun 1, 2026

      Strong brand but poor pay and disconnected leadership

      Sr. mid market account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great brand recognition in the market

      Cons

      Mediocre pay for IC's especially in Commercial sales org. Way under market value. Sales leadership is disconnected from current challenges impacting revenue and win rate. More concerned with BI dashboards, selling to partners, and pushing products SN is acquiring.

      2.0
      May 29, 2026

      Great people, but toxic environment and unrealistic expectations

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only good thing is the IC level people you get to work with and some engineering managers.

      Cons

      Awful place to work, unrealistic expectations for such huge workload, the finger is always pointed at you and blame when things go wrong lands on you. Plus ServiceNow shows really flashy forward-looking demos to customers when even they inside their internal environments have a big mess that would make it really difficult to get to that state, to me that was really misleading and very disappointing because it hides away all the cost it takes to move away from heavy customizations to OOB.

      Viewing 1 - 3 of 5,665 Reviews
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      Glassdoor has 6,597 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.