Equiniti reviews

3.7

69% would recommend to a friend

(1,054 total reviews)
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Dan Kramer

80% approve of CEO

68% positive business outlook

Equiniti has an employee rating of 3.7 out of 5 stars, based on 1,054 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equiniti employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Career Growth: Excellent opportunities for internal career progression, having successfully transitioned from a Customer Service Representative to an Operations Planning Associate. Global Exposure: Great hands-on experience managing and coordinating operational initiatives for a large global workforce of over 250 agents across the US and India. Skill Development: Strong environment for building technical and analytical skills, utilizing tools like Calabrio, AWS, and Advanced Excel on a daily basis. Operational Impact: Meaningful work driving real metrics, with a strong focus on QA excellence and AHT optimization.

Cons

Time Zone Challenges: Managing operations and planning for a global workforce spanning India and the US can be demanding and requires navigating challenging time zone overlaps. High-Pressure Metrics: The rigorous focus on optimizing AHT and maintaining strict QA standards across hundreds of agents can occasionally create a high-pressure environment. Complex Coordination: Aligning initiatives across a large, international team of 250+ agents requires constant vigilance and can sometimes slow down immediate execution.

Viewing 1 - 3 of 1,054 Reviews

Glassdoor has 1,141 Equiniti reviews submitted anonymously by Equiniti employees. Read employee reviews and ratings on Glassdoor to decide if Equiniti is right for you.