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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Customer Support Associate reviews

      4.3

      68% would recommend to a friend

      (13 total reviews)
      avatar

      Ritesh Idnani

      69% approve of CEO

      68% positive business outlook

      Ratings by category

      5.0

      Senior management

      4.7

      Culture & values

      4.7

      Diversity & inclusion

      4.7

      Compensation and benefits

      4.1

      Work/Life balance

      4.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      13 reviews
      1.0
      Oct 3, 2025

      Try at your own risk

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

      Cons

      Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

      avatar
      Firstsource Solutions Response
      7mo
      Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.
      5.0
      Sep 15, 2025

      My experience at Firstsource

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very engaging and enthusiastic environment to work and grow in career. They provide support and encouragement at all levels and motivate to bring out our full potential to work towards achieving goals.

      Cons

      Everything is good till now.

      avatar
      Firstsource Solutions Response
      7mo
      Thank you for your feedback. We’re glad to hear that you value the engaging work environment, support, and encouragement provided at all levels. We appreciate your positive remarks and will continue our efforts to maintain a motivating and growth-oriented workplace.
      4.0
      Jul 29, 2025

      Loved it

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Better Pay On time salary payments, allowances included

      Cons

      No 2 way cab Split week offs

      avatar
      Firstsource Solutions Response
      9mo
      Thank you for your honest feedback! It’s good to know you appreciate the competitive pay, timely salary payments, and included allowances. This reflects positively on the company’s commitment to rewarding employees on time. Your note on the absence of a two-way cab facility and split week-offs being based on business requirements is understood. While these are operational necessities, it’s always helpful for management to be aware of how such arrangements impact employees’ convenience and work-life balance.
      Viewing 1 - 3 of 13 Reviews
      Related searches: Firstsource Solutions Customer Support Associate jobs | Firstsource Solutions Customer Support Associate salaries | Firstsource Solutions benefits | Firstsource Solutions interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Support Associate reviews

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