Is Firstsource Solutions a good company to work for as a Operations Manager?

Operations Manager professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.4 out of 5 stars. Search open Operations Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.7 out of 5 stars based on 18 anonymously submitted employee reviews. This is 7.8% worse than the company average rating for salary and benefits. Find out more about Operations Manager salaries and benefits at Firstsource Solutions .

How happy are Operations Manager professionals working at Firstsource Solutions?

76% of Operations Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Operations Manager professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 120 reviews)); "Work from home and flexible shifts" ((in 93 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 89 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and increments compared to other BPOs" ((in 167 reviews)); "Unorganized and chaotic at times pay is low" ((in 162 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews))

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Firstsource Solutions

Firstsource Solutions Operations Manager reviews

4.1

76% would recommend to a friend

(18 total reviews)

Ritesh Idnani

100% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Career opportunities

4.1

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Senior management

Operations Manager employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Operations Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

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Reviews by job title

18 reviews

3.0

Jul 24, 2025

Good place to work

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Great management and good coworkers

Cons

None to report at this time.

Firstsource Solutions Response

10mo

Thank you for sharing your feedback! It’s great to hear that you’ve had a positive experience with the management and enjoy working with your coworkers. A supportive team and strong leadership make a big difference in creating a good work environment.

4.0

Jun 17, 2025

Firstsource is a remarkable organization to work with. Providing ample opportunities for growth and development.

Manager operations

Recommend

CEO approval

Business Outlook

Pros

Firstsource fosters growth, values people and promotes talent from within. Empowering careers through learning, growth and internal recognition. Offering a supportive and dynamic work culture along with an ideal office environment.

Cons

Office location is a bit of concern. As it requires a lot of travel time.

Firstsource Solutions Response

11mo

Thank you for your thoughtful feedback! We’re delighted to hear that you value Firstsource’s focus on growth, internal recognition, and our commitment to a supportive and empowering work culture. It’s great to know that these aspects are positively contributing to your career journey with us. We understand your concern regarding the office location and the travel time involved. While location decisions are based on several operational factors

3.0

Apr 21, 2025

Can be better

Manager operations

Recommend

CEO approval

Business Outlook

Pros

Facilities provided by Firstsource Solutions are superb from employee benefits points of view. e.g. Salary Advance, Refyne, Medical Insurance, Employee wellbeing, etc. Firstsource Solutions also is very strong on their social responsibility and ensures that help is provided to the needy through their CSR activities.

Cons

People on associate director level are not supportive and display narcissistic behavior. They are not open to feedback and the decisions they make can put processes/ people in danger.

Viewing 1 - 3 of 18 Reviews

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Firstsource Solutions

Firstsource Solutions Operations Manager reviews

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Good place to work

Firstsource is a remarkable organization to work with. Providing ample opportunities for growth and development.

Can be better

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