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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Representative CSR reviews

4.7

99% would recommend to a friend

(33 total reviews)
avatar

Ritesh Idnani

100% approve of CEO

99% positive business outlook

Customer Service Representative (CSR) employees have rated Firstsource Solutions with 4.7 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Firstsource Solutions is rated 22% above average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

33 reviews
5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

I’ve been with this company for over three years now, and it’s been a really positive experience overall. The work environment is collaborative, and I’ve had the chance to learn a lot from supportive colleagues and managers. There’s a strong emphasis on career growth and learning opportunities, which has helped me expand my skills and take on new challenges. Overall, I feel valued here and I’m excited to see how the company continues to grow.

Cons

As of now, I can only think of a few workflows that could be streamlined to save time. Simplifying these processes would help reduce unnecessary steps and make day‑to‑day tasks more efficient.

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been working from past 15year m to happy wd work environment n management

Cons

Nothing ..much I can speak

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Firstsource Solutions Response
2w
Thank you for sharing your wonderful experience and long journey with the organization. It’s truly inspiring to hear that you have been associated with the company for the past 15 years and continue to feel happy with the work environment and management support. Your appreciation and positive words reflect the strong relationships and supportive culture built over the years.
Viewing 1 - 3 of 33 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.