5.0
Featured
Jan 29, 2026
Recommend
CEO approval
Business Outlook
Pros
With the enhanced flexibility, Fiserv is a best place to work.
Cons
Working in Fiserv for last 13 years and able to manage work and personal life.
Fiserv reviews
3.3
55% would recommend to a friend
Mike Lyons
76% approve of CEO
58% positive business outlook
Fiserv has an employee rating of 3.3 out of 5 stars, based on 7,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).
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Reviews by job title
7K reviews
Jan 29, 2026
4.0
Jul 13, 2020
Mixed bag after Merger with First data post mid 2019.(Precised Review)
Current employee, more than 3 years
Noida
Recommend
CEO approval
Business Outlook
Pros
1. The most important of all. Annual appraisals range from 7% to 13%. Generally majority gets 3 Rating, for which hike varies from 7% to 10%. One person in team gets 4 Rating, for which hike varies from 11% to 13%. 2. Coming to promotion - First of all heirarchy at Fiserv is ( Trainee> Associate>Professional>Analyst>Team Lead>Manager/Advisory>Sr. Manager> Director1> Director2> Director 3 and so on...). So till Analyst, it generally takes max of 3 years on each promotion. Otherwise you can be promoted in a year and half too. That totally depends on manager. Also they just give 5% extra on promotion. 3. Leave count is very good. We have 30 standard leaves + 4 flexi holidays+ 10 hospitalization leaves in a year. Standard leaves are paid leaves and only 30 can be accumulated for next year that too after your third year in organization. Leave policy is the best ever I have seen in IT industry. 34 leaves in year is superb. 4. The entire salary is fixed. There isn't any variable part. They just deduct 43,200 INR in the name of PF,so that our in hand salary can be increased. It's good in either ways. You will always get the best in hand salary one can get for certain CTC. 5. Cafeteria is the best part of Fiserv. We get cheap and good quality food. Yaa many of the existing fiserv employees looking into my review will say food isn't good. But trust me, buffet thali worth 40 INR( paid through 880 INR food coupon given by fiserv monthly) is the best. I'm just talking about Noida cafeteria. Don't know about other offices. 6. Medical insurance of 4 lakhs per annum with a cap on all diseases and term insurance of 25 lakh per annum.
Cons
1. Worst part is sapience tool that was installed on everybody's laptop in Q3 2019. It captures all events on your machine and u have to spend complete 8 hours on your laptop. If u miss tapping a keyboard button or moving your mouse for more than 5 mins, immediately sapience will go in unaccounted time. So apart from office time, you have to click 8 hours in that tool too. Don't take sapience lightly, if not completed, immediately u will get mail from your manager regarding failing to complete 8 hours average in month. Our timesheet i.e. clarity and sapience time in month-end is matched for everyone. This has ruined our life. We are fixed to our laptops everyday for complete 8 hours. SAPIENCE IS HELL!! 2. Original Fiserv prior to Merger with First data, had very good WFH policy. Now after merger, they have kind of blocked WFH . Thanks to COVID-19, in which atleast Fiserv agreed for WFH now. But take it guys if u are joining Fiserv, forget about WFH now. It's no more old fiserv now. 3. Original fiserv has very old technology/ legacy products but first data vertical is very advanced in terms of technology. Hope original fiserv products will also be advanced. 4. In the month of Mar 2020, just before the release of appraisal letters, so many people were fired across fiserv globally. This was first time fiserv fired people in India. This majorly happened due to the merger. This was very horrifying because 2 people sitting beside me were fired. They came to office like any other day and HR called him/her and forecully asked to resign. This can happen again in future too. These are the only 4 cons I see in fiserv. Apart from that it's evergreen organization, where everyone would love to stay.
1.0
Feb 27, 2020
Warning!!!! layoffs based on sapience !!!! Warning
Current employee, more than 3 years
Bengaluru
Recommend
CEO approval
Business Outlook
Pros
Only new office is pros after first data merger
Cons
Employees work times are tracked by newly installed tool sapience. Everyone is asked to show 7hrs in PC time for which we need to work minimum 12 hrs. Sapience is not capturing all our works. Every Month end report is being generated and silent layoff is going on across all locations in India and it'll continue for sometime. Old Fiserv culture is completely destroyed by pathetic first data work culture. Soon all the good employees will start moving out . Finally its not a Fiserv first data merger First data aquired Fiserv as we can see all the senior management is filled with first data employees
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