Salesforce reviews

4.1

79% would recommend to a friend

(22,472 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,472 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
3.0
Sep 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great pay. - Excellent benefits.

Cons

1. If you're hired as "Success Agent Tier-2" for CRM support then your Salesforce career is over because you'll be working in a specific skill group (Configuration, Usage or Email team) and do not get any chance to explore the real Salesforce CRM tool. 2. Management do not to monitor/plan their employees leaves(PTO's) properly which again makes very difficult to work with a huge backlog of cases. You can expect 25-30 cases per agent in AMER shift or 30-35 cases per agent in EMEA shift. NOTE: I have worked in Wipro (worst of all IT companies) so I am very well aware of overload/ extra amount of work. 3. They do not have enough "Tier-3" resource which makes your life miserable because as Tier-2, you'll be the only point of contact for the customer who has raised a case. If customer escalates the case or gives you DSAT due to the delay in resolution, then it won't affect Tier-3's performance. Management will simply blame you. 4. So many bugs/ Known issues in every major releases which will make you cry like hell as a support agent. 5. If you ask CSG management to hire more resources to reduce the back log, they'll simply say - "No we cannot because we do not have enough budget". 6. HR team sends out an employee survey link in each quarter but that doesn't make any change in your work life. 7. Also when it comes to "Employee referral"(if your friends, relatives or siblings gets hired then you get $2000/each) program in Hyderabad is one of the most "Corrupted" program they've. I have seen 3 examples of corruption in referrals where managers referred their siblings who has really good terms with the "hiring manager". They all got selected and each manager earned easy $2000 + Family member (as a salesforce employee). So again if you're hired as Success agent Tier-2 then forget about referring anyone. 8. No way you will get Onsite chance. Strict policy. Also please do not dream of getting free passes/visit to Dreamforce event especially if you're in India. ()

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Salesforce Response
7y
Thank you for your detailed feedback. Some of the behaviors you've described in your review are unacceptable. We would like to learn more so we can better address the concerns you've raised. Please reach out to your Employee Success Business Partner or, if you prefer, you can provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.
5.0
Feb 10, 2022
Recommend
CEO approval
Business Outlook

Pros

1. Compensation(Above Industry Standard) a).MTS - 30L - 41L b.)SMTS - 42L - 60L c.)LMTS - 60L-90L 2. Work Life Balance(Top Notch) a.)Every Month 1 Friday well being holiday on top of standard sick leaves,annual leaves,casual leaves and 15 holidays 3. Every Quarter budget for Virtual Lunches, events and Yearly gifts. 4. 60k well being reimbursement (can buy fitness equipment, badminton rackets, yoga or massage classes) 5. Easy Internal Team transfer (OOM) 6. Good contribution will get you promoted easily. 7. Quality of work depends on team and cloud. 8. Educational reimbursement of 3,50,000 per annum. 9. Medical Insurance of 7L for entire family,OPD 15k, Covid expenses 50k.

Cons

1. Some teams work is very boring, no growth at all. 2.Stock is given for first 4 years only, stock refreshers are not given to below PMTS role which is why people leave the company after 4 years. 3.Some product managers spoil the culture but nothing to do with the company culture.

1.0
Jun 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Salesforce as a company is really good, it has lot of employee benefit

Cons

-Director is not technical which means he will only judge you on how much you can flatter him/ He is very rude and manipulates our personal space. -They will tell people to bring expensive gifts and don't return the money. - Director firstly takes people who are not good in english and then insults them in public - Time schedule is 9-6 where reaching on 9 is compulsory but they try to make you work at late night/ Salesforce gives time to work for NGO but director plans it in a way that its on weekend to ruin your weekend. - HR (Hyderabad and Bangalore) is his friend so no complain can goes beyond these people. - They harassed people way too much (insulting in front of everyone, pressurized for exams, Community work, attending trainings, making PPT for director/managers work, etc all together. - Director has divided his task to all team members and watches videos in office - Director and manager with his HR friends are always out for lunch (which I feel was our team's budget) and take us out once or twice to a really cheap place, infact we are not allowed to go out for lunch because according to director it is waste of time. - If you are away from your desk for more than 15 min, you will get messages and calls asking where are you and come back soon. -Get leaves approved by director is such a pain, he converts your sick leave into annual. - Recently they started dutching money everyweekend and take people for pubbing where they drink alot and half of the team doesn't drink, so they drink from employees money -If you think you can get transfer within salesforce to another team, it will take you minimum 2 years and only if you can flatter the Director by giving details of employees which he can use against each of the member of the team when he wants to, come by 9 to office, do his PPT, keep notes of everybody's time, and all demoralizing stuff only then transfer can start. There are so many things, in short Director is psycho and wants to control everything, he shows things differently to Tod(manipulates content).

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Salesforce Response
7y
Thank you for taking the time to leave this feedback. The management behaviors you've described in your review are concerning and not at all aligned with our values. Even though you are a former employee, if you feel comfortable, we would appreciate it if you could contact EthicsPoint at 1-866-294-3540 (toll-free) or online at http://www.salesforce.ethicspoint.com/ to provide additional details. Doing so will help us work to directly address the concerns you raise in your review and ultimately make the workplace better for everyone.
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