Is ServiceNow a good company to work for as a Machine Learning Engineer?

Machine Learning Engineer professionals working at ServiceNow have rated their employer with 3.1 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of ServiceNow employees being 4.1 out of 5 stars. Search open Machine Learning Engineer Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Machine Learning Engineer interview questions at ServiceNow .

Does ServiceNow pay Machine Learning Engineer employees well?

Machine Learning Engineer professionals rate their compensation and benefits at ServiceNow with 4.9 out of 5 stars based on 17 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Machine Learning Engineer salaries and benefits at ServiceNow .

How happy are Machine Learning Engineer professionals working at ServiceNow?

42% of Machine Learning Engineer employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 46% in the past 12 months. Machine Learning Engineer professionals have also rated ServiceNow with a 3.7 rating for work-life-balance, 4.7 rating for diversity and inclusion, 3.6 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

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ServiceNow Machine Learning Engineer reviews

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3.1

42% would recommend to a friend

(17 total reviews)

Bill McDermott

100% approve of CEO

59% positive business outlook

Ratings by category

4.9

Compensation and benefits

4.7

Diversity & inclusion

3.7

Work/Life balance

3.7

Career opportunities

3.6

Culture & values

2.3

Senior management

Machine Learning Engineer employees have rated ServiceNow with 3.1 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Machine Learning Engineer professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Machine Learning Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

17 reviews

3.0

Apr 13, 2026

ServiceNow Pay for ML roles

Machine learning engineer

Recommend

CEO approval

Business Outlook

Pros

- Good stocks pay - Usually good WLB

Cons

- Base is low compared to FAANG - Stock is volatile reducing TC - Work is random at times

4.0

Nov 6, 2025

Good experience

Senior machine learning engineer

Recommend

CEO approval

Business Outlook

Pros

- Strong Compensation & Benefits: Competitive salaries, stock options, and comprehensive benefits packages are frequently cited by employees. - Global Presence & Stability: With a strong customer base across Fortune 500 companies, ServiceNow offers stability and international career opportunities. - Inclusive Culture: The company emphasizes diversity, equity, and inclusion, with employee resource groups and initiatives to support underrepresented communities.

Cons

- High Performance Pressure: As a fast-growing tech company, expectations are demanding. Employees often face tight deadlines and ambitious targets. - Rapid Change: The company evolves quickly, which can be exciting but also overwhelming for those who prefer stability. - Workload & Stress: Some roles, particularly in sales, engineering, and customer success, can involve long hours and high stress.

1.0

Sep 8, 2025

ML at servicenow

Senior machine learning engineer

Recommend

CEO approval

Business Outlook

Pros

1. Compensation- good. 2. work and life balance - good

Cons

1. ML work : at least in GCS - 20 %. 2. Mostly enabling the solution with already pipeline.

Viewing 1 - 3 of 17 Reviews

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