Western Union reviews

3.3

54% would recommend to a friend

(2,926 total reviews)
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Devin McGranahan

46% approve of CEO

46% positive business outlook

Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- WU is a paymaster. - The company’s old policies are really good, such as Leave Policy, Annual Health Checkup, and inclusion of parents in insurance with flexible cover options — these are among the best. - WU has cutting‑edge tools and technologies. If you are part of a good project, you will have enough to learn in the first few months, but later you may get bored because of the cons mentioned below. - If you get fired, you receive a good severance package (situational).

Cons

- For the last one year, the company has been running without a CTO and CIO. The interim people appointed in these positions are incompetent, non‑technical, and extremely arrogant. - Since the joining of the new CEO, COO (earlier CTO), and Pune Site Leader, the company is running fast but without direction. These leaders are unpredictable and have made the workplace so bad that people are forced to write such non‑professional reviews. - Forcing juniors to put good fake reviews on glassdoor - Top leadership always talks about collaboration but fails to act on it. Simple things like team lunches, team‑building activities, and especially Annual Day events are stopped. Yet we are told to “collaborate.” How do teams stay motivated then? During all‑hands meetings, they talk non‑sense, have no vision, and give only a couple of minutes for Q&A. What kind of collaboration is that? -WU Pune leaders are firing juniors, senior associates, and solution architects while hiring Directors mainly from HSBC because the Site Leader thinks talent exists only there as he is ex-HSBC. He has turned Pune TEC into a circle of his friends, family, and society members. This is next-level favouritism. He has converted a process-driven company into a person-driven company. -In the era of AI/ML, WU is more focused on CSR activities, tree plantation, photo sessions, desk decoration competitions, and posting these on office displays and LinkedIn rather than highlighting any real technical achievements. The Pune Technology Engineering Centre has turned into a “Tamasha Engineering Centre,” thanks to top leadership, especially the Pune Site Leader. -Even if your family members are in serious medical condition and you are physically fine, you will not get WFH without the COO’s approval. The irony is that when he had a family medical situation, he was on leave for 4–6 months, and we respected and understood that. But now he doesn’t understand the same situation for employees. -Below are a few “Dhurandhars” who turned the company from heaven to hell: CEO: When he joined, the share price was around $18 in 2021. Now it is $9. The company was in "Great Place to Work," and now Glassdoor is full of frustrated comments. COO: One of the most insensitive, arrogant, and non‑technical person. He does not accept leadership mistakes and shifts blame onto people managers when Glint survey results come out. Interim CIO: He openly admits he is a 70‑year‑old retired Air Force person, non‑technical and too old for the current tech landscape. He talks only about his Air Force days and meaningless stories, but no one dares to react. He has no vision. Pune Site Lead: He has made life hell for Pune employees. All major awards like MVP and Raising the Bar go to someone from his group, even when the work is done by others. This kills morale. If he were in politics, he would be in a top position because he is very good at that. Since he joined, there has been no major achievement, attrition is high, and morale is low. But he is excellent at showcasing things and turned miseries into achievements, supported by a Director for communication and presentation. He loves to be surrounded by boot licking employees and they are rewarded by getting key positions. India CIO Head: A QA person who, with the support of the Pune Site Lead, got a new role to handle CIO responsibilities, which he barely understands. Also he has been appointed on this Key Role since last 4 months, however not even taken a single all hands meeting with all CIO tower employees since he took over because simply he don’t understand anything. Very unprofessional and took the things personally and based on that treats the employees. As a CIO he has not even joined a single major outage call because simply he don’t understand. Chief Engineering Officer: Another non‑technical leader in an important technical role. She only understand bossing and doesn’t understand technicality and criticality of technical initiatives. These few people have made the company a terrible place. If you don’t have another job offer and still want to ruin your personal life and watch a circus, then only join WU. Otherwise, you are wise enough to decide.

1.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Only few people are good that's the only good thing but unfortunately due to so called politics and HSBC friend circle you will be forced to do things.

Cons

- 8HRS is Mandatory - No one cares whether you are sick, whether you are on hospital, whether someone has died in your home, you are forced to come to office 3 days a week - There are few HSBC people who are there in the management and they are actually bringing all of there friends throughout the organisation and due to which no one is dare to say anything to them, if you speak you are thrown out of the organization (THEY CALL IT LAY OFF) - Higher management use abusive language to get there work done - Being a tester you are forced to work only on 2 Platforms and only MANUAL TESTING - You are hired for automation but once you get in, you are forced to work 18-20hrs with NO APPRECIATION - If you're doing everything for your manager like bringing tea, buying vegetables, appreciating him infront of others, going for a cigrate with there gang then only there's a small chance that you can survive. - Recently they layed off 200 plus people with a small email - People who were supporting other and not HSBC people are Layed off Honestly speaking it's better to work for a company which appreciates your efforts and values your work. Don't make your life hell after joining you will regret even a minute.

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Glassdoor has 3,782 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.